| Healthcare CRM SME Solution Architect - Boston preferred, Remote OK at Boston, Massachusetts, USA |
| Email: [email protected] |
| From: pankaj, Stellent IT [email protected] Reply to: [email protected] Healthcare CRM SME/ Solution Architect Location: Boston preferred, Remote OK Phone and Video Long Term Job Description: Summary / Objective: This key position leads the strategy and integration for healthcare call center systems. As a solution architect requires knowledge of CRM implementation and Subject Matter Expertise (Subject Matter Expert). We are looking for someone comfortable stepping into a leadership role in which they would be empowered to drive initiatives from a concept to a delivered product with minimal supervision, providing guidance and direction to others on the team. Top requirements for the role Strong knowledge of CRM - SFDC / MS Dynamics Call center module Experience in Implementing Industry standards . Solution architect with work experience in Healthcare Payers systems Bachelors degree in computer science or equivalent is required. Masters degree is a plus . Minimum of 8 years of technology experience Cloud & Agile certifications e.g., AWS Developer or CRM technical architect certifications Healthcare payer experience and handling healthcare call center Key Competencies: Brings architecture alignment, provides governance, and participates in technical review meetings at the team and enterprise level to help finalize design decisions and solution architecture with leadership team. Specific functions of this role include business process definition (as-is vs. to-be), solution design, configuration, and implementation of technical solutions across the CRM platform. The Healthcare SME/Architect plays a key role in IT/CRM strategy and acts as a visionary to leverage industry best practices, Standards, evaluating current state and recommendations. Partner with Stakeholders such as Customer Care, Marketing, R&D, Business Operations, Sales, and Information Technology to drive high levels of data integrity and operational reliability of our standardized business tools and processes. Essential Functions: This Individual will keep abreast of new Salesforce /other CRM Call center features and functionality to provide recommendations for process improvements and technical updates to ensure alignment with business/technology strategy and planned initiatives. Drive business requirements, investigate solution design, document complex user flows, and ultimately help with the implementation/delivery of service /Call center CRM solutions. Develop and create customized reports and dashboards based upon the needs of business unit partners. The customer experience group is also exposed to a wide variety of projects across our applications such as Mobile Platforms, Patient Portals, and Digital Health. Translate business and technical requirements for integrations into an architectural blueprint/roadmap to achieve business objectives. Understand needs and define efficient, scalable, and high-performance enterprise-level integration solution architecture and design. Experience in healthcare payer and domain expertise in one or more of claims, Technology Experience: Experience using any one of CRM products & tools. Knowledge of SFDC contact center, Healthcare call center experience is a plus. Experience in healthcare industry and domain expertise in one or more of claims, Enrollment, Call center, Eligibility, Referrals and Authorizations . Strong prior development background building enterprise integrations using Java, Java EE, Spring, Spring Boot, Spring Cloud services. Knowledge and experience with CI/CD tools, frameworks, and methodologies like Jenkins, maven, Jira, ServiceNow, GitLab, Junit, Blue/Green etc. Experience working with Agile methodologies (Scrum, Lean Startup, XP) and cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts) Keywords: continuous integration continuous deployment rlang information technology microsoft |
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| Thu Jul 27 19:34:00 UTC 2023 |