| Very Urgent Hiring - ITS Migration Support - Austin TX at Austin, Texas, USA |
| Email: [email protected] |
| From: Vijay, Yochana IT [email protected] Reply to: [email protected] HI My Name is Vijay Kumar from Yochana IT. I hope you are doing great. We have an urgent requirement with one of our client for ITS Migration Support Kindly go through the requirement below and let know you interest and share me your Updated Word Document Resume at [email protected] or Call Me at 248-306-8171. My apologies if this position is not an ideal fit, we'll keep you in mind for other suitable positions and referrals would be appreciated Role : ITS Migration Support Location : Austin, TX Onsite / Remote : Onsite Skills Ability to understand technical customer questions and identify any missing information relevant to issue diagnosis Ability to read and understand technical documentation and apply it to specific customer situations Recognize and categorize customer issues, identify common patterns, and assist with remediation and/or or escalate to a technical PoC Categorize issues according to technical domain and route to experts accordingly Differentiate between customer issues and product issues, and provide feedback on product issues to the technical team Collaborate with the project team to provide data and recommend solutions that will remediate frequent customer issues General knowledge of testing and software engineering best practises Understanding of Quality Assurance methodologies, life cycle, and processes. Apply business and technical knowledge to meet the teams overall objectives for supporting customers experiencing issues Ability to communicate either verbally or in writing with multiple stakeholders Superb analytical and problem-solving skills. Excellent collaboration and communication skills, including the ability to write or contribute to technical documentation when gaps are identified. Great organizational and time management skills Knowledge or ability to learn basics of Java, C++, Go, and Python Deliverables Engage with customer questions ~10 new questions / day ~30 ticket touches per day across new and old tickets Move customer questions forward by Identifying relevant documentation Identifying other solved questions that apply to the situation Requesting additional information from the customer Escalating to a technical PoC within the product team Recommend documentation improvements Identify common product issues / defects and file informative tickets Identify common patterns and pain points thematically across questions Success Metrics Resolve xx% of customer questions by providing documentation, referencing previous answers to similar questions, or applying technical knowledge. Engage with new questions or updated questions within x hours (during North America working hours, TBD) Reduce question touches from technical PoCs by requesting debugging information from customers in advance of escalation Tool Access Access Needed: G3docs CodeSearch for roughly the entire codebase Sponge / Fusion Sigma Thanks & Regards Vijay kumar Yochana IT Solutions inc 23000 Commerce MI-48335 Email: [email protected] Direct: 248-306-8171 www.yochanait.com Linked in- ID : https://www.linkedin.com/in/vijay-kumar-aousharala-bb13a11bb/ Github ID : https://github.com/VijayKumaraousharala Note: If you have received this mail in error or prefer not to receive such emails in the future, please reply with REMOVE in the subject line and the email id(s) Keywords: cplusplus information technology golang Idaho Michigan Texas |
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| Sat Jul 29 01:49:00 UTC 2023 |