| Technical Program Manager --100% Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: David Johnson, concord it systems [email protected] Reply to: [email protected] Role: Program Manager 100% Remote Note: Looking for Independent consultants only. Job Description: Responsibilities: Responsible for overseeing and managing the execution of technical programs and ensures project teams adhere to timelines, project plans, and Square quality standards. Facilitate project kickoffs Own the development of 1 PGR/BRD/ PRD documents for each major project Responsible for developing and maintaining project plans & RAID log Responsible for updating broader CRM roadmap with NICE initiatives and milestones Responsible for driving alignment and signoff with business stakeholders and tech partners on: requirements, solutions design, LOE, and timelines Collaborate with cross functional teams to ensure people with the necessary skills and expertise are allocate to support project execution Facilitate solution ideation with tech partners Facilitate UAT: identify testers & create test scripts Primary escalation point for project team Identifies risks, dependencies, and action items (RAID Log), and manages mitigation plans to reduce risks and remove blockers Key Collaborators: CRM Team: CRM Product Manager (overall accountable for roadmap), NICE BSA (Business Systems Analyst) Customer Success (CS) Business Stakeholders: WFM team, CS Analytics team, Global Program and Infra management team, 3p vendor manager Various other technical teams who own integrated systems (Mulesoft, Amazon Connect, etc.) Qualifications: BS in Information Systems, Computer Science or other relevant degree 5+ years of experience managing large cross-functional programs at a fast-paced, high-growth company General knowledge and experience of Call Center / BPO operations and workflows Experience in how to summarize complex internal needs across the company Experience with project management methodologies to manage timelines Experience with agile-scrum methodologies for sprint execution Nice to Have] Experience with NICE WFM, CXOne, or other similar Workforce Management Applications Impeccable customer success mindset and communication skills Thanks & Regards David Johnson Sr.IT Recruiter Desk Number: +1 209 706 0814 Concord Id :[email protected] Concord IT Systems, Inc - Project & Staffing Solutions (https://concorditsystems.com) Keywords: information technology Idaho |
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| Mon Jul 31 19:29:00 UTC 2023 |