| IT Service Delivery Manager // Indianapolis, IN (Hybrid 3 days On-site, 2 days remote ) at Indianapolis, Indiana, USA |
| Email: [email protected] |
| Please share resume on [email protected] IT Service Delivery Manager Indianapolis, IN Hybrid 3 days On-site in Indianapolis, 2 days remote ( Locals or nearby candidates only) 12 months++ contract Must have stellar communication (8 or 9/10) Job Summary Responsible for managing the delivery of Application Services within Enterprise Applications through our Service Provider Partners to meet schedule, quality, budget and governance objectives for managed services, managed capacity, staff augmentation, and Statements of Work. Primary duties may include, but are not limited to: Establishes, maintains and cultivates a healthy working relationship with key service provider contacts to ensure outcomes are consistent with the best interests of OneAmerica Establish mutual trust and accountability Improve collaboration between OneAmerica teams and Service provider teams Create ongoing team building opportunities Improve service provider integration with OneAmerica culture and mutual appreciation Manages engagements on both existing and new service opportunities (SOWs, Work Orders, so on) Manages invoicing activity Analyze key performance indicators to ensure services are delivered within SLAs Drives delivery improvement opportunities through process and escalations Provides real-time feedback to key-stakeholders Manages consistent communication by establishing expectations with service providers that they: Set and meet communication deadlines Communicate proactively rather than reactively Have clear understanding that any communication has value. Lack of communication creates uncertainty Accountable for the development and measurement of SLAs with both internal and external contract providers Provides periodic reporting for engagement status, financial data, demand/capacity, etc. in collaboration with key stakeholders Identifies cost saving opportunities Partners with IT Business Operations team to ensure accurate financial service provider processes Identify owners and champions at OneAmerica (Business and IT) and service providers who will support and strengthen our collaborative engagements Implement methods and tools to effectively track open work efforts Collaborate with the internal and external partners to ensure contracts meet the needs of Enterprise Applications objectives Review SoWs prior to submission for signature Provides ideas on strategic direction and initiatives impacting the enterprise Partner and align with peers in Infrastructure, IT Business Operations, and other key stakeholder areas To ensure open lines of communications and coordination relative to escalations that cross boundaries Participate in cross team meetings with leaders in to further develop and enhance the partnership between organizations Thanks, Ravikar Yadav | 1Point System LLC Fax: 803-832-7973 [email protected] 115 Stone Village Drive Suite C Fort Mill, SC 29708 LinkedIn ID : https://www.linkedin.com/in/ravikar-yadav-292b9b147/ An E-Verified company | An Equal Opportunity Employer -- Keywords: information technology Idaho South Carolina |
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| Mon Jul 31 21:07:00 UTC 2023 |