| Incident Manager at Dallas, Texas, USA |
| Email: [email protected] |
| From: Karthik abaka, Yochana [email protected] Reply to: [email protected] Position Name Incident Manager Type of hiring Subcon/Fulltime Location Dallas, TX (Onsite from day 1) Shift can be Either Sun-Wed or Wed-Sat. 10-hour/ day vs. 8 for 4 days instead of 5. Shift timing - 6am to 4pm / 12pm to 10pm Roaster will be assigned on monthly basis. Job Description: Incident management support covering all P1/P2/P3 (Potential Impacting) Incidents from Initiating bridge call start till Incident restoration. Ticket management analysis and follow-up till closure Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and impact on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Adjusting the incident management process as required to ensure its effectiveness. Communicating with upper management if major issues are found in the IT system. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Aligning and coordinating activities between customer, vendor and TM team Requirement: Bachelor's degree in information technology, engineering, or a related field. At least 5 Years of experience working in IT service management, or a similar role. Good Knowledge on RAN, LTE, 5G & should have worked on mobile network NOC Strong knowledge of IT service management software including ITIL Excellent managerial skills and ability to collaborate with team members. Ability to analyze a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills. Keywords: information technology fiveg Texas |
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| Tue Aug 01 01:14:00 UTC 2023 |