| Production Support Lead at Remote, Remote, USA |
| Email: [email protected] |
| From: Sanjeev Kumar Singh, Tek Inspirations LLC [email protected] Reply to: [email protected] Hello, I'm Sanjeev from TEK Inspirations We have a requirement for you and the details are as follows Please review the Job specifications below and let me know if interested. Please confirm this email that you received it also send me your DL, Visa , 4 digit SSN, education details and LinkedIn profile as well. Job Description - Client : CVS Role : Production Support Lead Location : Remote 100% Visa : Noh1b MOI : Skype For Production Support Lead role (Onshore team lead of Offshore team), we're looking for someone with 8+ years of experience in IT (preferably 4+ years of experience in the contact center domain). Resource should - Be open to and capable of learning domain (Contact center domain, IVR, CTI) and technology (Java, Shell scripts, SQL query) concepts to the extent necessary to perform support tasks. Be able to coordinate with one or more Internal IT teams, Business partners, External Vendors as needed for different Contact center products we manage/support and get things done on time. Be able to assist with various administrative tasks we perform as part of support and/or compliance. Be able to assist with incident management activities (triage, track and manage incidents on our queue). Be able to take part in and assist with our on-call support responsibilities. Be flexible to support various maintenance/shakeout activities. Be able to research and remediate security threats/gaps/vulnerabilities reported on our apps/infrastructure. Have good documentation, clear communication, and articulation skills. Technical skills - Programming/Scripting - Java, shell scripting, windows batch scripting, HTML & JavaScript. Code editors/IDE - Eclipse, NetBeans. Terminals Putty, Windows PowerShell. Database - Oracle, MSSQL, MySQL. DB clients SQL Developer, SQL Server Management Studio, MySQL Workbench. OS Windows, Unix family of systems (Linux/AIX/Ubuntu etc.). Working experience/familiarity with below areas/tools would be good addition and nice to have: Web development framework - Spring, Spring MVC, JQuery etc. BMC Control-M (CVS choice of tool for scheduling jobs). Azure Cloud. Collectively, our as a team should Be Proactive, do due diligence, carry out their responsibilities autonomously while taking bottom line responsibility for the assignments/objectives theyre trusted with. Regards!! Sanjeev Kumar Singh Technical Recruiter | IT Healthcare & Informatics | Email: [email protected] Keywords: database information technology |
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| Tue Aug 01 02:04:00 UTC 2023 |