| TWKCO_004 Help Desk Analyst position with State of CO | Denver, CO | W2 preferred at Denver, Colorado, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Requirement details: Internal job ID:TWKCO_004Help Desk Analyst State of CO SKILLS:Remote/Local Help Desk Analyst with email/phone support, SQL, Toad, ticketing, MS Office/Visio, and K-12/education Experience Location: Denver, CO Duration: 10 Months W2 preferred Preferred: Experience working within the education sector. EXPERIENCE AND SKILLS 5.1. Detail oriented (i.e., proofing work, spelling, grammar, formatting, etc.). 5.2. Effective and constructive interpersonal skills. 5.3. Ability to collaborate and communicate with internal and external customers (i.e., school districts, BOCES, other CDE units, etc.). 5.4. Demonstrates initiative and exhibits a proactive approach to work. 5.5.Exceptionally proficient in the use of Microsoft Office tools, including but not limited to MS Word, MS PowerPoint, and MS Visio. 5.6.General knowledge of technical applications and technologies. 5.7.Ability to take direction but able to work efficiently and independently following the direction provided. 5.8.Must possess excellent written and verbal communication skills including the ability to convey complex technical possess excellent written and verbal communication skills including the ability to convey complex technical information. 5.9.The ability to pass a background check. 5.10. Preferred: Experience working within the education sector. PROJECT REQUIREMENTS The contractors vendor shall provide an IT Help Desk Support contractor to perform duties to support the DSU Data Pipeline collections which includes: 5 interchanges, 10 snapshots, 4 year-round and 2 periodic data collections. This will involve the following: This includes but is not limited to technical assistance and training for the district and BOCES field personnel regarding the submission of data and other associated tasks through the collection cycle in the current Data Pipeline system. 4.1.Provide email and phone support for data respondents throughout the year. 4.2.Utilize the existing documentation to assist with the overall collection process. 4.3.Track, research and respond to questions from data respondents. Questions may range from basic system access and functionality questions to highly technical and nuanced questions. 4.4.The person in this position will collaborate with and serve as a collection liaison between the CDE Data Services Unit and the LEAs. Regular communication with the Data Services Unit team is critical to the success of this work. 4.5.Understand the Data Pipeline technical and non-technical processes and assist LEA and CDE personnel to perform the tasks required to send data to CDE. 4.6.Pull and/or view collection data as needed using SQL and/or Toad to validate accuracy or resolve issues. 4.7.Attend, participate and present in a weekly Town Hall meeting to provide information and training as well as answering LEA personnel questions. 4.8.Investigate and solve reported issues. 4.9.Prepare documentation for CDE and LEA staff for new processes or revisions of existing processes. 4.10.Create tickets and track issues until resolution. 4.11.Attend and participate in team and client meetings. 4.12.Manage multiple tasks/activities simultaneously, switch priorities as needed 4.13.Maintain a schedule of tasks and meet deadlines. 4.14.Communicate equally well with all levels. e.g., executive, administrators, educators, and technical personnel. 4.15.The person in this position must be able to work both autonomously and as part of a team. 4.16.Other duties as assigned. Other Duties that facilitate or enhance the work required by the Data Services Unit. Thanks & Regards, Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] Mobile : +1 (469) 745-1823 (Facing Issues) | Reach me at 469-900-0456 Hangouts: [email protected] / [email protected] LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ LinkedIn Group: https://www.linkedin.com/groups/10421204/ -- Keywords: rlang information technology wtwo microsoft Colorado Idaho |
| [email protected] View all |
| Wed Aug 02 00:13:00 UTC 2023 |