| Technical Program Manager with NICE tool // REMOTE Position at SFO, California, USA |
| Email: [email protected] |
| Greetings, We have the below requirement with our Client. Kindly go through the JD below and let me know your interest. Position: Technical Program Manager with NICE tool Location: SFO, CA [ Remote ] Client: Square INC No OPT/CPT/H1-T Passport Number Must for H1/H4-EAD/L2-EAD Requirement: Client is looking for a Technical Program Manager who can help drive projects and initiatives around their Workforce Management (WFM) tool, NICE. A high-level description of the R&R and qualifications is below. Responsibilities Responsible for overseeing and managing the execution of technical programs and ensures project teams adhere to timelines, project plans, and Square quality standards. Facilitate project kickoffs Own the development of 1 pgr/BRD/ PRD documents for each major project. Responsible for developing and maintaining project plans & RAID log. Responsible for updating broader CRM roadmap with NICE initiatives and milestones. Responsible for driving alignment and signoff with business stakeholders and tech partners on requirements, solutions design, LOE, and timelines. Collaborate with cross functional teams to ensure people with the necessary skills and expertise are allocated to support project execution. Facilitate solution ideation with tech partners. Facilitate UAT: identify testers & create test scripts . Primary escalation points for project team Identifies risks, dependencies, and action items (RAID Log), and manages mitigation plans to reduce risks and remove blockers. Key Collaborators: CRM Team: CRM Product Manager (overall accountable for roadmap), NICE BSA (Business Systems Analyst) Customer Success (CS) Business Stakeholders: WFM team, CS Analytics team, Global Program and Infra management team, 3p vendor manager Various other technical teams who own integrated systems (MuleSoft, Amazon Connect, etc.) Qualifications: BS in Information Systems, Computer Science, or other relevant degree 5+ years of experience managing large cross-functional programs at a fast-paced, high-growth company. General knowledge and experience of Call Center / BPO operations and workflows Experience in how to summarize complex internal needs across the company. Experience with project management methodologies to manage timelines. Experience with agile-scrum methodologies for sprint execution [Nice to Have] Experience with NICE WFM, CXOne, or other similar Workforce Management Applications Impeccable customer success mindset and communication skills Thanks & Regards Srujan Burra Email: [email protected] Source Mantra Inc | www.sourcemantra.com 295 Durham Ave, Suite # 201, South Plainfield, NJ 07080 -- Keywords: rlang information technology golang California New Jersey |
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| Wed Aug 02 00:29:00 UTC 2023 |