| Genesys Consultant-Phoenix, AZ (Remote) at Phoenix, Arizona, USA |
| Email: [email protected] |
| Hello Friends, I Hope you are doing well. This is Surya from Humac Inc. , Please check the following job description, and if you are interested, or know someone who might be interested, please share your updated resume to reach you. Role: Genesys Consultant Location: Phoenix, AZ (Remote) Client: SOAZ Duration: Long Term Position Description: A Genesys Consultant with an extensive level of knowledge of the telephony applications, telephony solutions and system architectures will work with the Genesys technical team, the Arizona Department of Economic Security (DES) Information Technology team, internal DES program technical teams and internal DES programs' business units to evaluate, diagnose and improve current in use Genesys Cloud application. Genesys Consultant will review and implement changes as necessary for IVR, call flow, call center operations, system integrations, solution planning, implementation, configuration, system maintenance and software programming. This position will lead teams to resolve operational, back end monitoring and reporting. Additionally, Genesys Consultant will ensure best practices are documented for Genesys Cloud agents, supervisors, managers and technical teams. Skills Required: * Experience with Genesys Cloud Contact Center Software implementation, problem resolution (software and user) and user experience. * Experience with implementation of Cloud-based Contact Center As A Service (CCaaS) that involve IVR configuration and troubleshooting. * Ability to work with contact center end users and supervisors, technicians, technical and non technical management. * Ability to use Microsoft Windows 10/11, Microsoft Office and Google Suite products * Customer service skills - in person, verbal and written. Experience Required: 5 years minimum experience with Genesys Software 5 years minimum experience with IVR configuration 5 years minimum experience with Microsoft Windows 10/11 5 years minimum experience with Microsoft Office 2 years minimum experience with Google Suite Additional Information: A level one fingerprint clearance card is required 7-year hireright background check is required This position will be 90% remote and 10% in-person, if needed -- Best Regards, Sai Surya Teja US IT Recruiter Humac Inc. P: (623)-748-4074 | Email:[email protected] LinkedIn: linkedin.com/in/sai-surya-1b22a721b Phoenix, AZ 85027 Keywords: information technology Arizona |
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| Wed Aug 02 18:20:00 UTC 2023 |