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Urgent Opening for IVR Consultant at Remote at Remote, Remote, USA
Email: [email protected]
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Hi,

Greetings From Ampstek !!

We are a Global staffing firm and we are Tier 1 vendor for all requirements and we can close positions immediately. 

Please review our job opening below and kindly send us the updated resume ASAP along with the details of consultants;

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Job Title: IVR Consultant

Location: Remote

Duration: 12+ Months

Description

Job Description

Genesys Cloud IVR Architect

o Should have extensive knowledge of Genesys Cloud Contact Center Technology IVR architecture Genesys BOT Engine

o Understand the business needs of the organization and work with customers to identify business technical requirements and Architect solutions meeting these requirements

o Must be able to explain technical details of IVR and provide guidance to internal stakeholders

o Provide solution consulting, technical design for Genesys cloud opportunities.

Detailed Job Description:

Should have extensive knowledge of Genesys Cloud / Contact Center Technology / IVR architecture / Genesys BOT Engine

Understand the business needs of the organization and work with customers to identify business / technical requirements and Architect solutions meeting these requirements

Must be able to explain technical details of IVR and provide guidance to internal stakeholders

Provide solution consulting, technical design for Genesys cloud opportunities

Experience with integrating Genesys Cloud with third-party systems

Extensive knowledge and hands on experience in Java/J2EE technologies

Experience of Web Services, backend integrations etc.

Strong leadership skills and stakeholder management skills

Strong troubleshooting skills and ability to resolve complex issues

Minimum years of experience:

>10 years

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

o Experience with integrating Genesys Cloud with third party systems

o Extensive knowledge and hands on experience in JavaJ2EE technologies

o Experience of Web Services, backend integrations etc.

o Strong leadership skills and stakeholder management skills

o Strong troubleshooting skills and ability to resolve complex issues

o Should have extensive knowledge of Genesys Cloud Contact Center Technology IVR architecture Genesys BOT Engine

o Understand the business needs of the organization and work with

Interview Process (Is face to face required) No

Additional Sills: oShould have extensive knowledge of Genesys Cloud Contact Center Technology IVR architecture Genesys BOT EngineoUnderstand the business needs of the organization and work with customers to identify business technical requirements and Architect solutions meeting these requirementsoMust be able to explain technical details of IVR and provide guidance to internal stakeholdersoProvide solution consulting, technical design for Genesys cloud opportunitiesoExperience with integrating Genesys Cloud

Thanks & Regards

Maya

Team Lead (Recruitment)

Ampstek- Global IT Partner

103 Carnegie Center Drive, 

Suite 300, Princeton, NJ 08540.

Email: [email protected]

Contact no: 609-681-5818(D)

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Organization Name
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103 Carnegie Center Drive,
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Suite 300,
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Princeton, NJ 08540

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Wed Aug 02 19:49:00 UTC 2023

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