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Looking for: QA Analyst IVR Tester (DTMF IVR) - Hybrid Troy, MI : Local Only: No H1 cpt at Troy, Michigan, USA

Email: [email protected]

From: Nitu, RCI [email protected] Reply to:   [email protected] Role: QA Analyst/ IVR Tester (DTMF IVR) Location: Troy MI , Hybrid Duration: 1 year LinkedIn address , Full Name (First, Middle, Last), Last 5 of SSN, Current Location, Availability. ***Please submit only quality candidates with valid resumes and LINKEDIN Profiles (REQUIRED)*** Experience Level: 5-10 years Skills & Job Responsibilities: Manually test complex customer-facing self-service DTMF (Dual tone multi frequency) IVRs Write IVR test cases from JIRA user stories and Visio Call Flows Expertise in Cyara to create and run automated functional and regression test cases Validate IVR transfer call types and queues Validate CTI data Validate application data through REST and SOAP APIs Ability to find test case data and validate database results using SQL queries Experience with speech and AI testing a plus Experience in Mortgage and Banking industries Keywords: quality analyst artificial intelligence Michigan

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Fri Aug 04 22:51:00 UTC 2023

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Location: Troy, Michigan