| Project Manager (Genesys)-Phoenix, AZ (Remote) at Phoenix, Arizona, USA |
| Email: [email protected] |
| Hello Friends, I Hope you are doing well. This is Surya from Humac Inc. , Please check the following job description, and if you are interested, or know someone who might be interested, please share your updated resume to reach you. Role: Project Manager (Genesys) Location: Phoenix, AZ (Remote) Client: SOAZ Skills Preferred Experience Required 5 years of Contact/Call Center Project Management experience are required. Project Management related certification is required. Position Description: Genesys Cloud-Based Contact Center Solution (UCaaS/CCaaS /IVR) Project Management Summary: We are looking for a Cloud-Based Call Center Solution (UCaaS/CCaaS /IVR)Project Manager with Genesys background, to work closely with a Genesys cloud SME, our business partners and operational team. Additional Information: Lead projects from agencies demands, manage O&M activities & system transition. Lead the team to maintain the Call Center applications, systems & networks associated with Contact Center technologies within the defined SLAs. Monitor Service SLAs on tickets. Review ServiceNow INCs/TASKs; Monitor status, assign & update tickets as needed. Present the Root Cause Analysis documentation & mitigation recommendations to management. Collect project requirements, provide Level of Effort estimates & project plans, prioritize work items, manage schedule, milestone & deadline. Provide the project deliverables and status to the customers and upper management. Ensure on-time, quality delivery. Execute ad hoc tasks from upper management & customers. Coordinate configuration & programming changes with the change advisory board. Local candidate with ability to travel to any of the call centers or offices in Phoenix if required Level 1 fingerprint clearance card & 7-hireright background check req -- Best Regards, Sai Surya Teja US IT Recruiter Humac Inc. P: (623)-748-4074 | Email:[email protected] LinkedIn: linkedin.com/in/sai-surya-1b22a721b Phoenix, AZ 85027 Keywords: active directory information technology Arizona |
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| Mon Aug 07 18:27:00 UTC 2023 |