| Salesforce Business Analyst || 100% Remote at Remote, Remote, USA |
| Email: [email protected] |
| Salesforce Business Analyst-Administration Yes Technical Skills/Experience (Required) 6+ years of professional Business Analyst experience 3+ years developing, supporting and/or managing (Marketing, Sales, Service Cloud)/ Salesforce Development requirements 3+ years of experience working in projects utilizing the Agile methodology Bachelors' degree (or commensurate experience) At least one Salesforce Certification such as Certified Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant, Certified Salesforce Business Analyst Multiple preferred Proven record of success in driving Salesforce requirements and documentation to successful project completion Deep knowledge of Salesforce declarative and customization capabilities Proficient in Microsoft suite of tools Experience managing projects using Agile software tools such as DevOps, Rally, JIRA, etc. Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies Soft Skills (Required) Excellent oral and written communication skills Strong accountability, planning, and organization Ability to proactively lead and empower teams, communicating appropriately to ensure a teams success Highly developed interpersonal skills Ability to multi-task and perform effectively in a fast-paced environment Able to think independently and consider cross-functional and downstream impacts Experience working in onshore/offshore team model Curious with a desire to learn and keep up with the latest Salesforce and industry trends Desired Skills/Experience Knowledge of the Healthcare industry, Call Center and/or Eligibility functionality is a huge plus Experience leading large scale data migration efforts Business Analysis Responsibilities Plan, define, author, and assist in the design of Salesforce solutions Collaborate with resources from across Salesforce team to ensure that requirements are understood and implemented as specified Compose User Stories Diagram and evaluate existing processes; interpret into Salesforce requirements and solutions Document and initiate improvements to existing processes Audit processes to identify process and performance defects Advise the business on Salesforce best practices and tools/solutions Prepare presentations for the team and management highlighting progress and risks Identify inefficiencies and assist in providing innovative approaches to resolve Administrator Responsibilities Administer all aspects of the Salesforce application including users and license management, new user setup and deactivation, roles, profiles, OWDs, sharing rules, and permission set groups, etc. High level of familiarity and proficiency enabling and administering multiple Salesforce cloud applications Triage and successfully close user support tickets Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, custom settings, dashboards, and reports Lightning framework expertise Sandbox environment management Monitor user adoption Maintain database for integrity and accuracy including cleansing and duplicate record management Conduct user training and create training materials Conduct relevant research, data analysis, and create reports Understand and help implement the security of Salesforce (as appropriate) Thanks and Regards ABHISHEK SINGH Recruitment Specialist Intellectt Inc E: [email protected] -- Keywords: information technology |
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| Tue Aug 08 20:23:00 UTC 2023 |