| ServiceNow BA, 100% Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: abhishek, StellentIT [email protected] Reply to: [email protected] ServiceNow BA, 100% Remote 12+ Months Phone + Skype Strong Requirements writing translation of bus req to tech requirement a must. Strong Documentation skills with very detailed documentation Agile / Sprint experience ServiceNow required (min 2 years) SERVICENOW SR. BUSINESS ANALYST ServiceNow Senior Business Analyst assists the lead or works independently researching, developing, and clarifying development enhancements to the ServiceNow platform. They capture business requirements in a form of agile stories, and ensures business stakeholder concurrence prior to handing off the requirements to ServiceNow developers for work. Responsibilities o Service Management Transformation projects Guides design, test and transition Service Management and Service Integration solutions within the Now Platform Performs thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customization Provides Early Life Support - delivering Service Management and Service Integration services and handing over support to the future delivery teams Designs and execute E2E trainings and UAT. o Service Management Implementations Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers, Captures customers and service providers requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers. o Service Management Remediation projects Assisting Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform. Skills required Experience in IT Service Management design, transition or operations processes Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform Understanding Scrum Methodology Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, Decompose high-level information into details, Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members Use of industry recognized technologies in order to facilitate work environment Demonstrate experience in communicating across all levels of an organization, at the most senior levels Certifications preferred o ITIL Foundation+ o Scrum certified (desirable) o ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications Keywords: business analyst information technology |
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| Tue Aug 08 22:46:00 UTC 2023 |