| Requirement CFS lead (Cross Functional) || Milwaukee, WI || Contract at Milwaukee, Wisconsin, USA |
| Email: [email protected] |
| Greetings from Tanisha Systems!! Hope you are doing great today !! My name is Muskan & I am glad to write you an email for the below-mentioned Job that I have with one of our clients Contract would appreciate it if you can let me know about your interest in pursuing it or if you know anyone who might be a good fit. Role: CFS lead (Cross Functional) Job Description 1 As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure related technical services viz., Networking, Servers, Storage. Capable to drive and collaborate with multiple stakeholders on day-to-day operations to bring in coordination across the technical towers. Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets. Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 8 - 12 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL Expert / ITIL 4 Foundation / Intermediate Certified, Knowledge of ITSM Tool (ServiceNow). Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Thanks, and Regards, Muskan Shukla Technical Recruiter Desk: 212-729-6543 Ext 635 Tanisha Systems Inc. 99 Wood Ave South, Suite # 308, Iselin, NJ 08830 Email: [email protected] Muskan Shukla | LinkedIn -- Keywords: access management information technology New Jersey |
| [email protected] View all |
| Wed Aug 09 02:25:00 UTC 2023 |