| GDOT IT Custom Applications Operations Team (711118) at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: priya, Anveta INC [email protected] Reply to: [email protected] Hi Team , Preference will be given for candidates who are US Citizen, Permanent Residence Card (aka "Green Card") or have Employment Authorization Document (EAD) GDOT IT Team Leader/Supervisor Custom Applications Operations Team (711118) Location : Atlanta GA 30308( Either Web Cam or In Person)( Remote) Duration: Long term Client : State of Georgia Under limited supervision, ensure the Georgia Department of Transportations (GDOT) applications operate effectively and efficiently. The successful candidate will be responsible for supervising, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agencys applications, emphasizing activities and task prioritization. This position will manage a team of 8-10 software engineers, product software engineers, and support specialists responsible for GDOT applications and work with multiple applications. This role may serve as Custom Applications Operations Team Lead/Supervisor. Responsibilities: Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed. Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively. Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable. Ensure that customer SLAs are met on a daily, monthly basis Evaluate and recommend software solutions to improve the ability to support GDOTs IT enterprise applications. Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT. Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems. Interview candidates and hire qualified individuals to fill open roles within the department Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management Develops and mentor staff to a high level of competency Handles issues of a highly technical nature and challenging calls from clients Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets. Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage. Remains current on internal procedures and external client requirements Minimum Qualifications Bachelors degree in Computer Science and Information Technology or a related field Technical certifications preferred Five (5+) years of experience in an IT management role, IT technical lead role, or Project management role Preferred Qualifications 5+ years of experience supervising or leading a support team Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Experience with ServiceNow ITSM Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) Ability to resolve issues and exhibit strong initiative Excellent planning, training, and follow-up skills and analytical abilities Strong problem-solving and analytical abilities. Strong project management and leadership skills. Skill Required / Desired Amount of Experience Experience supervising or leading a support team Required 5 Years Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products Required 4 Years Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Required 4 Years Experience with ServiceNow ITSM Nice to have 3 Years Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) Highly desired 4 Years Ability to resolve issues and exhibit strong initiative Highly desired Excellent planning, training, and follow-up skills and analytical abilities Highly desired Strong problem-solving and analytical abilities. Highly desired Strong project management and leadership skills Highly desired Keywords: csharp user interface javascript information technology microsoft Georgia |
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| Wed Aug 09 02:29:00 UTC 2023 |