| IVR Applications Analyst at Alpharetta, Georgia, USA |
| Email: [email protected] |
| Role: IVR Applications Analyst Duration: 6-12+ Months Work Location: Alpharetta, GA or Rancho Cordoba, CA or San Francisco, CA or Oakland, CA - hybrid: 3 days onsite & 2 days remotely Visas: Green Card Holders or US Citizens only Process: Phone Interview > Skype Interview > Hire Please note, due to HR policy the client will not accept candidates without a LinkedIn profile. Please be sure to include the consultants LinkedIn profile when sending candidates over to me. Thank you! The IVR Applications Analyst is responsible for applying past experience and industry standards in the planning, organizing and conducting of a Business Needs Assessment, most commonly referred to as Business Requirements, for the development of systems capabilities that are cost effective, creative, and that meet user's needs. This role may engage in the solutioning of complex challenges and may recommend and implement system configurations to accomplish complex project goals. The IVR Applications Analyst plays a durable role throughout the Development Lifecycle that includes gathering and documenting business requirements, creating use case scenarios, modeling business process, and participating in the overall planning that will ensure the system delivered meets the needs of the business. REQUIRED SKILLS & QUALIFICATIONS: 5+ Experience in business analysis in a technical environment, supporting large teams of business, IT staff, and executive management IVR is a must End to end migration of applications in the IVR process Performing extensive Analysis on IVR call flow, Exit points, Utilization and Speech performance Document requirements (BRD, VUI/call flow) Collaborate with developers to clearly define and document full systems requirements; identify all impacted systems Ability to conceptualize business problems and out of the box solutions Collaborate with business partners to manage testing support; develop comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported Troubleshoot issues based upon the customer experience, perform root cause analysis, recommend corrective action, and lead the resolution efforts Collaborate with business and technical resources to make recommendations to improve the overall IVR customer experience; with a focus on consistency and ease of navigation Ability to write and execute basic SQL queries and reports Champion of change, process and best practices to both the business and technical team members Ability to train, lead and mentor others by lending subject matter expertise and knowledge Strong multi-tasking abilities with project management skills Strong data interpretation skills to form actionable suggestions to support business requirements Ability to understand stakeholder needs and demonstrates creative thinking to provide innovative solutions and recommend system and process enhancements. Strong decision-making skills and process management to ensure stakeholders understand all the conditions, environment, and measures in which the decision will be made. Ability to perform evaluation of historical trends to provide predictive insights Ability to offer solutions to resolve risks, conflicts, and assumptions Ability to summarize requirements and connect requirements to business goals while anticipating impact on target as well as related systems Kind Regards, Asim Ahamed [email protected] Intellicept Corporation - A Division of McKinsol Consulting signature_633416135cid608741*[email protected] SAP S4 HANA | SAP S/4 Fashion | SAP Staffing| Non-SAP Roles (Intellicept Inc.) Keywords: sfour sfour information technology golang California Georgia |
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| Wed Aug 09 13:19:00 UTC 2023 |