| Contract : : CERTIFIED BMC REMEDY ENGINEER : : Onsite (NYC) at NYC, New York, USA |
| Email: [email protected] |
| Good morning !! DKMRBH Inc. is currently seeking a CERTIFIED BMC REMEDY ENGINEER for one of our premium clients. If you are interested to know more, please share an updated copy of the resume and best time to connect. Type 12+ months contract Location Onsite (New York City) NOTE: Open for USC, GC or GC-EAD. Job Description:- Our client is in search of Certified Senior Consultants to join their Remedy Admin/Developers team. These consultants should possess extensive experience with Remedy/ITSM 9.1 as Senior Remedy Application Systems Administrators for an enterprise service provider. In this role, you will undertake various responsibilities, including the installation of Remedy software, upgrades, and patches, as well as the configuration of out-of-the-box Remedy functionality to align with IT and business requirements. Additionally, you will gather, document, and analyze enhancement requests, while evaluating the compatibility between requirements and Remedy application suite capabilities. Emphasizing the utilization of standard out-of-the-box functionality and minimizing customizations where feasible will be a central tenet of your approach. Your role will involve identifying, troubleshooting, and resolving issues within BMC Remedy applications, conducting root cause analyses, and integrating Remedy with enterprise monitoring tools. Proactive monitoring of Remedy applications and performing risk assessment, remediation, and performance tuning will be crucial aspects of ensuring the system's optimal functionality. You will be responsible for conducting user training sessions for both IT and business teams, crafting comprehensive documentation, standard operating procedures (SOPs), training materials, and user guides. In addition to these responsibilities, you will play a pivotal role in the customization, configuration, upgrading, and further integration of the Enterprise Monitoring and Management system. This integration will particularly focus on IBM/Tivoli core products, such as Omnibus and Impact. Drawing from your experience in providing BMC support within customer-focused organizations, you will effectively communicate with team members and customers alike. Key qualifications for this role include a minimum of 10 years of IT experience in the US, with recent experience in the banking or brokerage sector considered a significant advantage. Holding certifications such as BMC Certified Developer: AR System, BMC Certified Administrator: AR System, and BMC Certified Administrator: BMC Atrium CMDB is mandatory. Moreover, you should possess at least 8 years of experience in BMC Remedy as an Admin/Developer, along with 7+ years of experience in developing BMC Remedy applications and 5+ years of administration experience with the BMC Remedy system. Your expertise should span BMC Remedy Incident, Service Request Management, BMC Remedy Change, BMC Remedy Problem, BMC Atrium CMDB/Asset Management and/or ADDM Discovery, and BMC Action Request System. Recent experience with various BMC Remedy/ITSM applications, including BMC Helix ITSM - AR System 19.x, BMC Remedy Asset Management 19.x, BMC Remedy Change Management 19.x, BMC Remedy IT Service Management 19.x: Administering, BMC Remedy Knowledge Management 19.x, BMC Atrium CMDB 19.x Administering, BMC Service Request Management 19.x, and Remedy AR System 9.1: Concepts (WBT) is also required. A track record of participating in at least four Remedy upgrade projects, with two involving the transition from 7.x to 8.x, is expected. Proficiency in Unix/Linux or Windows, as well as experience with Java and XML, will be advantageous. Joining our team offers an exciting opportunity to contribute your expertise to our dynamic environment. Thanks & Regards, Varchasva Sharma / Technical Recruiter M : (206) 333-7154 Email: [email protected] Connect @ Linkedin DKMRBH Inc. 1201 N Orange ST, Suite#7284, Wilmington DE 19801 Web: http://dkmrbh.com/ DKMRBH Inc. @ Linkedin Keywords: information technology green card Arkansas Delaware |
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| Wed Aug 09 20:02:00 UTC 2023 |