| Field Support Engineer - Midland, TX (Onsite) Contract. at Midland, Texas, USA |
| Email: [email protected] |
| From: Raj, Softcom Systems Inc [email protected] Reply to: [email protected] Hi Hope you are doing well. We are looking for Field Support Engineer - Midland, TX (Onsite) Contract / Fulltime with one of our clients. Please give me a call back at Phone (O): 609-333-9000 Ext: 79 | Text: 959-265-2494 or you can E-Mail me at [email protected] Position: Field Support Engineer Location: Midland, TX (Onsite) Duration: Contract / Fulltime Job Description: Need Microsoft intune or mobile support or iphone support. At Client site they use Microsoft intune to manage, support the mobiles (Android / iPhone). Job Description: Incident/Problem Management Support P1/P2 Critical Incident & Problem Management - After hours on call support Impart a sense of absolute urgency in getting a resolution Participation in the P1 and P2 calls and send out communication to TS management on alert of incident/updates Participation in the Problem management to identify root cause and implement preventive, and corrective actions Take ownership for questions asked by the site and escalate to the extent a reasonable answer can be obtained before going back to the business IT leader Change Management Assist in driving change management supporting activities for MLL Supported Application/Infrastructure Communicate Change schedule, obtain/secure approval from Site Team (QUAD) to ensure alignment prior execution Coordinate/obtain maintenance window for change execution with appropriate parties (local operations, automation, engineering, etc.) Patch Management Coordinate the initiation, approval, planning, and implementation of patches related to applications, infrastructure, and OS for MLL Supported Applications As per TOO notification, FS creates IRIS service task for applicable MLL support teams to implement application patch or support patching activities. This service task is for the application support group to monitor application services and server health checks, which are supported by LTIMindtree Shopfloor Support team Operational Activities Meet regularly with TS SO to review progress, pending items, impediments, on all operational, incident, and problem management items TS Service Owner assigns the FS as primary contact to Coordinate and handle Complex Service Requests, and/or site-specific tasks Monitor and achieve service levels, tracks metrics/analytics, and ensures site health of TS services. Working with 3rd party vendors - While customer will retain the management of vendors, it is expected LTI will monitor their work and ensure it is done on time and to expectations End-User Support Facilitating and coordination of end-user services & service desk related to TS services (e.g., desktop/printer/other hardware support, network, user access, collaboration tools, mobility, software install/maintenance). Creating IRIS request for printer installations (Xerox, Ricoh, Zebra, MLL Printers) Facilitating/guiding business IT partners in the creation of the TMP-1913 for MLL Workstations requests. Facilitating cabling requests as needed by placing IRIS service request for cabling installation. Guiding the user when approached on how to obtain specific services within IRIS. E.g., how to request a laptop, Office Application installation, cellular phones, etc. Apply Critical Thinking. Type of Devices: iPhone - 500 Nos. Other devices are not there. Type of activities: Responsibilities (Activity List) CW Device Support Responding to all CW Service Now tickets that are entered into the queue Hardware troubleshooting for any CW device as listed above Assisting end users with performing Hardware OS updates/refreshes for any CW device as listed above Hardware enrolment and provisioning for any CW device as listed above Hardware training for any CW device as listed above Monitoring the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders. This may include tracking key metrics, such as the number of users, the types of applications that are being used, and any technical issues that arise. Escalating issues to the appropriate product line team (i.e., network, Enterprise Mobility, etc.) Update and refresh the escalation path spreadsheet anytime new changes are uncovered New hardware deployments for any CW device as listed above Escalating hardware issues to vendor if it cannot be resolved internally Monitoring and performing all IRM tasks and controls from Service Now as it relates to CW devices (i.e., Blackline). Ensuring all compliance tasks are completed before the due date specified for the CMDB entry. Perform patching and updates for CW devices if needed and notify end users. Thanks & Regards, Raj Kumar Softcom Systems, Inc. Phone (O): 609-333-9000 Ext: 79 | Text : 959-265-2494 Email: [email protected] Website: www.softcomsystems.com Keywords: information technology Texas |
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| Wed Aug 09 22:44:00 UTC 2023 |