| ERP Application Support, USC or GC Only at Remote, Remote, USA |
| Email: [email protected] |
| From: Shikha, KPG99 [email protected] Reply to: [email protected] Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position: ERP Application Support, USC or GC Only Location: Hybrid in McKinney, TX Duration: 6+ Month MOI: Phone and Video McKinney, 75070 (3 days in ofc) (local candidates only) (Hybrid) Please send two references, at least 1 supervisor, in the format below. The need to be from within the last three jobs (Vendor requires a valid Professional email id, he will not reach out to them) Company Name: Name: Title: Phone: Email: Must Be Their Work Email! Interview Process: 1 Teams Interview 1 On Site Interview Client Notes: The specific software they are supporting is Agility, but they dont expect anyone to have that experience. Any middle market ERP system would work and they would entertain application support on any system (HRIS or SF or CPQ). ERP systems to consider - Agility, Epicor P21, MS Dynamics, Infor, NetSuite or Sage. Epicor, Trend, lnfor, Catalyst, Falcon, or Bistrack. Job Responsibilities: The Application Support Specialist is responsible for supporting the core ERP system and other internal and customer-facing applications. Typical services provided by this role include application management, support, training, and documentation of policy and procedures. Requires a strong understanding of how transactions flow through a fully integrated system. an individual who has ERP and application experience to support corporate operations. Essential Duties/Responsibilities: Provide excellent application support on the phone, in person and through ServiceNow ticket resolution. Ensure service levels are met. Keep the system running; respond to issues; answer user questions regarding system features, functionality, and provide resolution to address issues. Ability to support and train on any product or software that interfaces with the ERP; engage all parties with troubleshooting when needed. Define problems, analyze symptoms, perform root cause analysis, and document resolution. Provide excellent customer service to customers and end-users. Support 3rd party products that interface with core ERP. Examples are Billtrust, Worldview, Saberis, Esker AP Automation, Avalara, Versapay and Worldpay. Assist with projects to implement or enhance software; help with software requirements gathering, design, documentation, unit testing and integration. Will assist in the planning, executing, and implementation for these projects. Minimum Qualifications: High School Diploma, GED or equivalent required. Bachelors degree in IT, Business, or related field preferred. 3+ years of experience supporting a fully integrated software solution (ERP) such as Agility, Epicor, Trend, lnfor, Catalyst, Falcon, or Bistrack. Strong written and verbal communication skills. Preferred Qualifications Experience with ServiceNow or other ITSM tools. Previous experience in the distribution industry would be ideal. Strong organization and time management skills. Strong interpersonal skills for interacting with team members and customers. Strong problem-solving skills. Ability to work independently and as part of a team. Work Environment Job functions will be performed in an office environment. Keywords: information technology green card microsoft Idaho Texas |
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| Fri Aug 11 22:42:00 UTC 2023 |