| Hiring : UX Digital Service Design Lead at Columbus, OH (Hybrid) at Columbus, Ohio, USA |
| Email: [email protected] |
| From: Sumit Kumar, Tanisha Systems Inc [email protected] Reply to: [email protected] Hi, My name is Sumit, and I am an Technical Recruiter. Tanisha Systems Inc is a global contingency staffing firm servicing. We have an excellent job opportunity with one of our clients. Role: UX Digital Service Design Lead Location: Columbus, OH (Hybrid) Type: Open for all Experience: Overall 12+Years Short Description Sr. Digital Service Design Lead for Secure Digital Channels Team (Web & Mobile Channels) working to audit and optimize how users explore, learn, navigate, and engage with our brands, products, and services. Job discretion: Job Responsibilities: Work to synthesize business strategy, analytics, and customer insights to define customer problems, audit existing journeys, and ultimately fuel future state experience strategy Ideate and conceptualize service concepts aligned to strategies defined by product and research, lead UX design to develop concepts, and provide recommendations for implementation Contribute to the creation of visions (north stars) that make strategy concrete and while work in a fast-paced environment to create strategic design concepts for the visions along with hands-on creation to develop and enhance existing experiences through effective artifacts (from customer journeys and ecosystem maps to design prototypes, wireframes, and the deliverables of final visual design specs) Advocate for Accessibility and Inclusive Design practices Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Digital Channels offerings Oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers Advance Chases practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations Required qualifications, capabilities, and skills Experience creating service blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals to communicate ideas and designs Can direct self and others in both planning and structuring the work, and executing on expected levels of quality Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement Expertise in Service Design + Interaction Design, and strength in the visual craft or strategic storytelling frameworks + diagramming. Intermediate proficiency in adjacent skills such as User Research, UX Writing, and Prototyping Prior work involves leading collaboration with design teams (with other designers, UX researchers, and content designers) and cross-functional team, senior product managers and engineering leads Experience driving new business thinking and strategy through their user-centered design work and ability to explain designs with rationale rooted in user needs and business goals Proven understanding of the relationships between cross-platform paradigms (responsive web, native mobile, tablet), interaction behaviors of native operating systems (iOS & Android) and Technology and Expertise in Interaction Design, and strength in Visual/UI Design and Information Architecture Sumit kumar Sr.Technical Recruiter, Tanisha Systems Inc Phone : 212-729-6543 Ext 369| : [email protected] | Address : 99 Wood Ave South Suite # 308,Iselin, NJ 08830 Linkedin: https://www.linkedin.com/in/sumit-kumar-6aa1aa20b/ Keywords: user interface user experience access management New Jersey Ohio |
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| Sat Aug 12 03:32:00 UTC 2023 |