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UI OR UX Designer (Sr. Digital Service Design Lead, VP) Location: Columbus, OH OR Plano, TX (Onsite). at Columbus, Ohio, USA
Email: [email protected]
From:

Mahith Kumar,

Tekgence

[email protected]

Reply to:   [email protected]

Hello                      

This is Mahith Kumar from Tekgence; I am writing to let you know regarding a job opportunities with one of my client as an

UI/UX Designer (Sr. Digital Service Design Lead, VP)

Location: Columbus, OH/Plano, TX (Onsite).

Mentioned is the job description for your review:

Job Title
:

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UI/UX Designer (Sr. Digital Service Design Lead, VP)

Job Location: Columbus, OH/Plano, TX (Onsite).

Job Description:

Years of Experience: 12+ years

Sr. Digital Service Design Lead for
Secure Digital Channels Team (Web & Mobile Channels) working to audit and optimize how users explore, learn, navigate, and engage with our brands, products, and services.

Job Summary

The Sr. Digital Service Design Lead leads large and impactful initiatives within Secure Digital Channels Team (Web & Mobile Channels) utilizing a facilitative leadership style with senior design, research, product, and engineering leaders.

Though without formal direct reports, the Sr. Digital Service Design Lead must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. They dont need to be an expert at every step, but through their leadership and review, the teams execute at a high-level of quality.

Sr Digital Service Design Lead are expected to be strong partners with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

Job Responsibilities:

Work to synthesize business strategy, analytics, and customer insights to define customer problems, audit existing journeys, and ultimately fuel future state experience strategy

Ideate and conceptualize service concepts aligned to strategies defined by product and research, lead UX design to develop concepts, and provide recommendations for implementation

Contribute to the creation of visions (north stars) that make strategy concrete and while work in a fast-paced environment to create strategic design concepts for the visions along with hands-on creation to develop and enhance existing experiences through effective artifacts (from customer journeys and ecosystem maps to design prototypes, wireframes, and the deliverables of final visual design specs)

Advocate for Accessibility and Inclusive Design practices

Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Digital Channels offerings

Oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers

Advance Chases practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Required qualifications, capabilities, and skills

Experience creating service blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals to communicate ideas and designs

Can direct self and others in both planning and structuring the work, and executing on expected levels of quality

Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement

Expertise in Service Design + Interaction Design, and strength in the visual craft or strategic storytelling frameworks + diagramming. Intermediate proficiency in adjacent skills such as User Research, UX Writing, and Prototyping

Prior work involves leading collaboration with design teams (with other designers, UX researchers, and content designers) and cross-functional team, senior product managers and engineering leads

Experience driving new business thinking and strategy through their user-centered design work and ability to explain designs with rationale rooted in user needs and business goals

Proven understanding of the relationships between cross-platform paradigms (responsive web, native mobile, tablet), interaction behaviors of native operating systems (iOS & Android) and Technology and Expertise in Interaction Design, and strength in Visual/UI Design and Information Architecture

Preferred Qualifications, Capabilities, and skills 

Experience orchestrating work within larger companies; a leader with proven managerial abilities; excellent project leadership and interpersonal skills; ability to coach, mentor, and train peers on methods

Advocate for Accessibility Guidelines and Inclusive Design practices

Comfortable with structuring and planning design work in cross-functional contexts

Mahith Kumar | Tekgence Inc. 

Email:
[email protected] | Website:

www.tekgence.com

Keywords: user interface user experience access management Ohio Texas
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Tue Aug 15 04:52:00 UTC 2023

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Location: Columbus, Ohio