| Desktop Support Engineer==Exp in Trade support==Onsite==Midtown New York City==1 Year==No H1 and CPT at York, New York, USA |
| Email: [email protected] |
| From: Prakash Singh, RCI [email protected] Reply to: [email protected] Role: Desktop Support Engineer Location: Onsite/Midtown New York City Duration: 1+year Candidates must me local to the New York or New Jersey area and commute into the city FIVE times a week in Midtown, NYC. NO RELOCATION CONSIDERED. ***CANDIDATES MUST HAVE EXPERIENCE IN FINANCIAL SERVICES SUPPORTING TRADE FLOOR OPERATIONS. **We need Candidates should be out of financial services, trade floor support (White Glove), primarily doing L2/L3 support, O365 (migrations is plus), Active Directory, MS Intune. Must be able to read Powershell scripts. VM Ware is a nice to have. Monitor and respond to incoming IT support requests from users via the support request ticketing system or from technical escalations within the IT team. Shift is 9-5 PM. Candidates Must Have: Desktop Support Trade Floor Support/FINANCIAL Office 365/Microsoft PowerShell L2/L3 support experience Local to NYC and ONSITE 5 DAYS A WEEK. Please provide all the below details with each submittal. It is required for the vendor Management system. Total IT experience: Years working with: Desktop Support/ Trade Floor Years working with: Office 365/PowerShell Years working with: L2/L3 Support Job Description: Member of the Trade Floor Support team in New York City which is primarily responsible for maintenance and support of the firms global end user technology and VDI environment. Also provides telephone and user-facing support to the trade floor, VIPs and other Global offices. Monitor and respond to incoming IT support requests from users via the support request ticketing system or from technical escalations within the IT team. Take ownership of issues by carrying out problem analysis and implementing temporary or permanent fixes with the aim of restoring normal service as soon as possible, escalating incidents to technical support teams of service providers and suppliers and following up where necessary and communicating incident progress updates to the business and/or affected user(s) till final resolution. Diagnose hardware faults and identify, fit, and test appropriate replacement equipment. Plan, perform and test upgrades of system software, user software and device firmware Support and monitor our networks, infrastructure and Virtualisation platforms (Horizon). Actively support remote offices, sites with routine and reactive visits Documenting processes and configurations Meeting agreed SLAs for assigned work Establishing root cause of incidents and mitigating re-occurrence Upskilling junior IT Support colleagues Some adhoc out of hours working may be required for major incidents or Pre-planned projects Provide White Glove support to Traders and VIPs Support Bloomberg and Market Data application General new user setup, hardware installation, permissions, application testing, moves To be successful in this role, youll have: Experience gained within a 2nd/3rd Line level within an IT support position. Experience within Basic Network Support Knowledge of Microsoft Azure Architecture and Security Experience in supporting Office 365/Hybrid Exchange Experience gained with troubleshooting from initial problem to analysing and finding resolution Experience in monitoring infrastructure platforms (physical and virtual) Keywords: information technology microsoft |
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| Thu Aug 17 20:14:00 UTC 2023 |