| Clinical Service Desk Rep. | Cary, NC || contract at Cary, North Carolina, USA |
| Email: [email protected] |
| Greetings from Tanisha Systems!! Hope you are doing great today !! My name is Muskan & I am glad to write you an email for the below-mentioned Job that I have with one of our clients contract Appreciate it if you can let me know about your interest in pursuing it or if you know anyone who might be a good fit. Role: Clinical Service Desk Rep. Location Cary, NC Job Description : Serve as the initial point of contact for clients via phone calls and chats, promptly addressing inquiries and requests. Possess familiarity with US healthcare processes and ITIL principles to ensure effective client interactions and align with industry best practices. Document interactions accurately in ticketing tool, escalate complex cases to next level or technical teams, collaborate with the healthcare team, and stay updated on medical trends to enhance client support processes. Ensure exceptional client experiences by displaying professionalism, patience, and a client-centric approach. Manage client interactions efficiently following established protocols, utilizing the hospital's knowledge base for relevant solutions. Should have basic service & product knowledge to identify and resolve fundamental problems Thanks, and Regards, Muskan Shukla Sr.Technical Recruiter Desk: 212-729-6543 Ext 635 Tanisha Systems Inc. 99 Wood Ave South, Suite # 308, Iselin, NJ 08830 Email: [email protected] Muskan Shukla | LinkedIn -- Keywords: access management information technology New Jersey North Carolina |
| [email protected] View all |
| Fri Aug 18 22:03:00 UTC 2023 |