| Business Analyst ServiceNow, No H1B at Remote, Remote, USA |
| Email: [email protected] |
| From: Shikha, KPG99 [email protected] Reply to: [email protected] Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position : Business Analyst ServiceNow, No H1B Location: Hybrid in Ossining NY Duration: 6+ Month MOI: Phone and Video Role Summary The Business Analyst ServiceNow (IT Service Delivery Lead) will report to the IT Manager of Service Delivery and will be responsible for driving the delivery, support, and enhancements for the companys ServiceNow platform. This includes building a technology roadmap, mapping out the features, enhancements, updates, and new solutions to work within the platform. In addition, the role supports all team members using the ServiceNow platform, inside and outside of IT. The candidate provides timely support and troubleshooting to colleagues and end-users, with a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to prioritize and manage multiple requests. Along with the ability to multitask and work with limited supervision. [GU1] In this highly visible role, a successful candidate will demonstrate expertise in this powerful, but complex, tool, bring a User centric approach and mindset and always looking for continuous improvement and efficiency. The ServiceNow lead is accountable for the end-to-end delivery of programs and projects related to ServiceNow within Open Door Family Medical Center; meets customer needs, deliver technology updates, manages the process of delivering enhancements and corresponds with the vendor(s) to ensure service and support is delivered within agreed SLAs. Maintains information technology projects in line with IT strategies laid out by leadership. This includes leading cross-functional teams and managing key stakeholders while performing full project management tasks from proof of concept through final implementation. Delivers weekly updates to management and stakeholders on health and performance of the application. Monitor health, administration, usage, and overall compliance of ServiceNow and its modules. Respond to issues and implement immediate resolution efforts across technology areas as well as the ongoing management of end-user experience. Perform general ServiceNow administration duties such as in-depth knowledge of working incident, request, problem tickets, organize and maintain the CMDB for accurate, reliable auditing and record keeping. Create documentation for the platform and prepare training materials for ServiceNow users. Work with our ServiceNow roadmap and offer suggestions of timeframe. Continuously look to improve our services by adjusting the roadmap based on IT and business priorities. Offer/suggest improvements in our customer portal, and all components, by automating processes. Continuous process improvements with the integration of both organizations (Open Door and FSW) Participates in planning for, and executing on, continuous improvement opportunities. Estimating project effort including review of risks, concerns, status, and issues. Lead ServiceNow administration in business process improvement efforts pertaining to service strategy, design and delivery following best practices. Design, customize and optimize reporting capabilities within ServiceNow using built-in dashboards. Optimize reporting and SLA metrics to be distributed to IT management and key stakeholders. Acts as a gatekeeper for quality Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes. Contributes to the wider goals of the IT department and success. This role also incorporates data privacy activities, and to ensure compliance across Open Door Family Medical Center. This requires monthly reporting and action list, and track issues centrally. Keywords: information technology New York |
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| Sat Aug 19 00:17:00 UTC 2023 |