| Sr. Business Analyst Banking CRM, ITIL-----Passport No Mandatory at Remote, Remote, USA |
| Email: [email protected] |
| Role: Sr. Business Analyst Banking CRM, ITIL-----Passport No Mandatory Client: Western Banking Group (WBG) Location: Washington DC, 4 days a week in office. Remote: no. JD: Min 10 yrs experience in USA Banking experience IFC business, Knowledge of business analyst best practices like BABOK Azure TFS CRM ITIL Educational Qualifications and Experience: Education: bachelors degree in computer science, Information Systems, or Business Administration, or a related field Role Specific Experience: 10 years of relevant technical and business work experience Proven experience as a Business Analyst, specifically with CRM systems (Salesforce, Microsoft Dynamics, etc.) Strong understanding of CRM principles, concepts, and best practices Excellent analytical and problem-solving skits to Translate taniness needs into technical solutions. Proficiency in data analysis and reporting ining CRM tools or other data analysis software. Effective communication and interpersonal skills to interact with diverse senior stakeholders. Project management experience with the ability to prioritize tasks and manage deadle effectively arity with software development le cycle (SDLC) and aple methodologies. Optional: CRM system certification like Salesforce Administrator, Microsoft Dynamics 3. SKILLS/EXPERIENCE REQUIRED Interface with the Operations department to understand IFC business needs requirements in the client relationship management space, and to help develop and maintain and the client relationship. Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed. Develop business cases, requirements, user stories, use cases, test plans, test strategies, test cases, and operational procedures and plans. Document business processes and workflows using Visio. Craft business cases to evaluate the feasibility of technology initiatives Design and execute test cases for application development and implementation projects. Experience working on projects implemented in Agile methodology. Experience in defining and implementing technology solutions for a major international institution. Extensive experience with implementing a similar system. functional Extensive experience in gathering business requirements and developing specifications with special emphasis on use cases, defining test cases, and providing user training and support. Experience in writing user stories in Azure TFS Required Skills/Attributes: Strong process analysis skills and ability to suggest improvements for efficiency and effectiveness of solutions based on industry best practices Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them. Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices Proven concept, analytical, and judgmental willy Excellent verbal and written communication skills and ability to communicate well with all. level, technical as well as non fechinical stakeholders Ability to work directly with cherits arid management without supervision and to facilitate and navigate divansions with staketiolders to ensure clunty, prioritization, and consensus. Leadership skills and ability to work well with diverse team members, often in multiple locations. Strong presentation and facilitation skills. Excellent personal organization skills and ability to take things to closure without follow-ups. Desired Skills/Abilities (not required but a plus): Knowledge of ITIL, service, and process management Certificates such as CCBA, CBAP, CSPO, ITIL Foundation, etc. Experience in data analysis and data migration, and basic SQL queries Experience in project management -- Warm Regards, Alex Technical Recruiter Mobile: 847-752-7287 [email protected] Linkedin ID :- linkedin.com/in/alex-ots-25522a263 -- Keywords: information technology logistics execution Idaho |
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| Mon Aug 21 20:39:00 UTC 2023 |