| ONSITE // Sales Force CRM Senior Solution Architect// Only H1B, Passport Number Mandatory. at Remote, Remote, USA |
| Email: [email protected] |
| Oorwin Email HI Team We need the following Need Only H1B, Passport Number Mandatory. Role: Sales Force CRM Senior Solution Architect Location: NY/NJ (Onsite) Duration: Long Term Summary The CRM Solution Architect is a highly motivated, skilled expert who embraces an entrepreneurial approach with a strong work ethic. This position primarily focuses on solving business challenges for Capgeminis customers with Business Outcome-based solutions that includes areas like customer experience, customer servicing, service center solutions, etc. Good to have solutions experience around platforms like Salesforce and Dynamics and a good understanding of how these systems will connect to the broader IT ecosystem using modern integration patterns. You will be required to assess customer needs and strategize offerings and solutions that justify business outcomes. The Solutions Architect is well versed in - Understands the solutions/functions in CRM, Customer Service - Expert in one or more of the CRM (Salesforce, Dynamics, etc) - Integration with Guidewire policy center and a grounding in insurance processes - engaging senior client stakeholders, and enterprise/solution architects for getting alignment on the solutions - Customer 360 / customer data initiatives - integrating the different solution components across the IT ecosystem - New age integration patterns REST / etc - Cloud technologies capabilities like AWS / Azure / etc. - Solution design and implementation best practices Responsibilities Serve as a digital solution architect with SME knowledge in designing, and implementing solutions in the contact center, etc space Implementing capabilities including (but not limited to): Omni-channel experience, sales management, opportunity management, Queuing, routing, and experience, Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Create/contribute to helping customers build business cases for transformation from a technology standpoint Conduct roadmap sessions with business leadership, vendor architecture, and sales support Define / blueprint and implement technology solutions, integrations, and AI / ML to enhance customer experience Define and drive POCs / pilots / MVPs to scale implementations Preferably understand domain-driven design (DDD) and conduct solution design workshops Provides solution consulting, technical design, and sales support for account opportunities Provides ownership of Technical Solution Deliverables. These could include: o Participating in Discovery and consulting engagements o Documentation of Business Requirements, Infrastructure Requirements o Participating in Solution/Delivery Assurance o Lead the programs from solutions to implementation/rollout Skills: Bachelor's degree with 15+ years of total experience in Information Technology 10+ years of providing and implementing solutions in CRM (Salesforce) Hands-on experience designing, and implementing CRM / Experience solutions in Salesforce Proficient in understanding how CRM works tightly with Policy admin systems Leading major digital solution architecture and implementation programs in the space Ability to foster and maintain strong client relationship Ability to present and engage CxOs / Head of Architecture / senior stakeholders Excellent communication skills and ability to provide demos or workshops Thank You, J Naveen Ch| Talent Acquistion Specialist Tachyon Technologies LLC |www.tachyontech.com Direct: 4699836221 EXT: 211 Email: [email protected] https://www.linkedin.com/in/naveen-ch-a77696163 Keywords: artificial intelligence machine learning information technology New Jersey New York |
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| Tue Aug 22 00:32:00 UTC 2023 |