| Application Support Engineer Role- Hybrid, PA - Citizen or Green Card at Green, Ohio, USA |
| Email: [email protected] |
| From: Jyoti, kpg99 [email protected] Reply to: [email protected] TITLE : Application Support Engineer CLIENT : BNY VISA : Citizen or Green Card LOCATION : Hybrid work- Downtown Pittsburgh (CANDIDATES MUST BE IN PITTSBURGH NO RELOCATION ) 6 Month Contract to hire Application Support Engineer role & responsibilities: Performs moderate to complex troubleshooting as a subject matter expert in one or more applications. Maintains and supports applications and their operating environments. Responds to alerts, performs root cause analysis and uses procedures and documentation for issue resolution. Works to ensure appropriate monitoring and alerting setup. Monitors applications and respond to incidents. May lead or partner with other team members on the analyzing of moderate to complex issues. Perform ongoing health checks and validations after changes or significant incidents. Provides input and recommendations for technical solutions on application problems. Perform diagnostics and troubleshooting for more complex issues. Escalate to second level application or infrastructure support when necessary. Designs and implements automation for manual processes. May mentor or provide guidance for junior team members. Contributes to the achievement of related teams' objectives. MUST HAVE BACHELORS Work Hours: 40 hour work week, but may have to take calls in the evening or work weekends once in a while. If this happens, the manager is flexible and will let contractors start later in the day so they are not being overworked. Top Skills: Mainframe experience must have Support Experience Flexibility with schedule and great attitude Change management Softskills Java ServiceNow (HIGHLY PREFERRED) Skill-Level: This person would not be involved in development. He said change management will be important. He is looking for someone with 3-5 years of experience in Mainframe and support. Everything else is flexible and can be taught. Keywords: |
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| Mon Aug 21 19:35:00 UTC 2023 |