| ServiceNow BA || Remote at Remote, Remote, USA |
| Email: [email protected] |
| Greetings from ICONIC Infosys Inc !! ICONIC Infosys Inc is an IT Development & IT Staffing firm with more than a decade of experience in providing IT Staffing Solutions & Services. Our expertise is in sourcing and deploying highly skilled IT Specialists into mainstream and niche technologies to meet clients Temporary, Permanent & SOW project needs. Role : ServiceNow BA Location: Remote Duration: Long term ServiceNow BA perspective, here are some of the requirements: Years of experience: 9+ as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired 1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain. 2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required. 3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations. 4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa. 5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities. 6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories. 7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases. 8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques. 9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations. Best Regards, Sai Krishna Technical Recruiter Email: [email protected] www.iconicinfosys.com -- To post to this group, send email to [email protected]. Keywords: business analyst user interface information technology |
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| Tue Aug 22 20:57:00 UTC 2023 |