| Solution Architect IVR technology CISCO CVP || NJ || Onsite at Cisco, Illinois, USA |
| Email: [email protected] |
| From: Riya, IDC Technologies [email protected] Reply to: [email protected] Role: Solution Architect IVR technology CISCO CVP Location: NJ || Onsite Duration: Contract Experience: 10+ Years Voice IVR development experience, Specifically Cisco CVP Studio Development Experience with IVR / VUI design and development Gather requirements and design complete contact center solutions for Cisco Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX) Provide direction to a technical team to ensure consistency and interoperability between solution components Discuss, design and configure contact center call flows and complex self-service IVR applications Provide written documentation for application requirements, designs & as-built Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours Preferred Qualifications Cisco Certifications are preferred Experience with Cisco UCCE/PCCE/CVP and UCCX Experience with UCCE options such as Cisco's Outbound Option Experience performing Cisco UCCE Script Design and Deployment Experience with a diagramming tool like Matlab, LabView, etc. Familiarity with Eclipse IDE Familiarity with Web Development Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain, Nice, Nuance, etc.) Keywords: New Jersey |
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| Tue Aug 22 23:07:00 UTC 2023 |