| Customer Relationship Manager_ Local Candidates to Virginia at Virginia, Minnesota, USA |
| Email: [email protected] |
| From: Saeeda, Global IT Family [email protected] Reply to: [email protected] Requisition Class: 2022SAPMAN : PROJMGRV1 : PROJMGR4 : Region 1: Virginia Region Name: Virginia Information Technology Agency Title/Role: VDOT IT Customer Relationship Manager (717779) Start Date: 09/04/2023 End Date: 06/30/2024 Worksite Address: 1401 E. Broad Street Richmond , VA 23219 Agency Interview Type: Both Web Cam and In Person Interview **local candidates required due to onsite requirement **This position requires onsite 3 days a week with 2 remote *Contractor will be responsible for purchasing parking through VDOTs Parking Management Office or procuring their own parking Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. Position specific responsibilities and duties will include, but not limited to: Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. Responsible for building and maintaining relationships with assigned business partners. Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. Managing escalations related to technology procurements, projects and service delivery requests. Identifying, championing, and communicating customer needs. Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. Support continued compliance with VDOT and VITA policies, standards, and guidelines. Desired Skills to Partner with Districts: Bachelor's degree or six (6) years or more of related experience. (6yrs) Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs) Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs) Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs) Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs) Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs) Ability to connect strategy to execution; Strategic thinker. (10yrs) Experience in Product Line planning, development and management. (10yrs) Understanding of VDOT's Organization Structure to include Districts and Central Office. Bachelors degree or six (6) years or more of related experience.Required6YearsExperience working in Information Technology(including knowledge of SDLC, Agile Methodology, Technology Procurements)Required5YearsStrong communication skills in writing, speaking and presenting with leadership of all levels.Required10YearsAbility to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.Required10YearsSkilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.Required10YearsAbility to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.Required10YearsAbility to connect strategy to execution; Strategic thinker.Required10YearsExperience in Product Line planning, development and management.Required1YearsUnderstanding of VDOT's Organization Structure to include Districts and Central Office.Desired5Years Question 2Please list candidate's email address.Question 3In what city and state does your candidate PERMANENTLY resideQuestion 4Is candidate comfortable working with upper level leadershipQuestion 5Does candidate have previous experience working in an IT roleQuestion 6Is the candidate available to work in Richmond, VA 3 days/wk This is REQUIRED.Question 7Does the candidate have a BRMP certification via the BRM Institute Please upload the certification, in order to be considered.Question 8How soon after an offer can your candidate start Thanks & Regards, Saeeda Shaikh Global IT Family LLC Email: [email protected] www.globalitfamily.com Keywords: information technology Virginia |
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| Wed Aug 23 17:52:00 UTC 2023 |