| ServiceNow Business Analyst at Remote, Remote, USA |
| Email: [email protected] |
| Hi Folks, Hope you are doing well. This is #Varun. We have an immediate opportunity with one of our clients. Please find the job description below, and if you are interested, please forward your updated resume to # [email protected] Role: ServiceNow Business Analyst Location: Remote Duration: Long Term Required Skills: Years of experience: 5-7 as a Business Analyst. Scrum Master experience is a plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations. -- Keywords: user interface information technology |
| [email protected] View all |
| Wed Aug 23 22:56:00 UTC 2023 |