| QA Analyst || Call Center experience must|| Wilmington, DE || Onsite at Wilmington, Delaware, USA |
| Email: jenifer.a@kovantech.com |
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From: Jenifer, Kovan Technology Solutions jenifer.a@kovantech.com Reply to: jenifer.a@kovantech.com Hi Professional, Hope you are doing great, Please find the below JD and share the suitable profiles Role: QA Analyst - Call Center experience must Location: Wilmington, DE - Onsite Duration: 6 Months Visa: H1B, GC, USC NOTE: Call Center experience must Please dont share resumes without this experience Description: The Quality Call Monitoring Specialist is a Contract Only position and will be responsible for assessing the quality of the performance of our operations call center associates. The QA will monitor inbound and outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. In addition, targeted listening will be completed for the opportunity to identify process improvements, call handling efficiencies and training needs. Youre perfect for this role if you: Call Center experience in Customer Service, Collections, Fraud and Disputes preferred Excellent verbal, written and interpersonal communication skills Exceptional listening and analytical skills Solid time management skills and ability to work independently Must be self-motivator and self-starter Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Must be proficient with Microsoft Office (intermediate Word, basic Excel) Thanks & Regards, Jenifer US IT Recruiter Kovan Technology Solutions Certified Minority Business Enterprise (MBE) Off : 832.220.3283 X 108 Email : Jenifer.A@kovantech.com | www.kovantech.com Linkedin : https://www.linkedin.com/in/jenifer-a-6019a4175/ Bridge the gap This email and any attached files ("Message") may contain confidential and/or privileged information. It is intended solely for the addressee(s). If you receive this Message in error, inform the sender by reply email, delete the Message and destroy any printed copy. Any unauthorized use, distribution, or copying of this Message or any part thereof is prohibited. Emails are susceptible to alteration. Neither KovanTech nor any of its affiliates shall be liable for the Message if altered or falsified nor shall they be liable for any damage caused by any virus that might be transmitted with this Message. Keywords: quality analyst information technology green card Delaware https://jobs.nvoids.com/job_details.jsp?id=565966 |
| jenifer.a@kovantech.com View All |
| 08:59 PM 24-Aug-23 |