| ServiceNow Business Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: Navnish Kumar, Stellent It [email protected] Reply to: [email protected] ServiceNow Business Analyst Location: Charlotte, North Carolina(Hybrid) Interview: Phone + Skype Must be local to North Carolina JD: Job Duties: Gather, validate, and maintain accurate data on all IT assets and configurations, including hardware, software, network devices, applications, and services. Enter new asset information into the CMDB and regularly update existing records to reflect changes and modifications. Identify and document relationships and dependencies between different IT assets, enabling accurate impact analysis and understanding of the IT landscape. Ensure data accuracy and integrity within the CMDB by performing regular audits, resolving discrepancies, and eliminating duplicates. Collaborate with other IT teams to optimize and refine processes related to CMDB management, aiming to increase efficiency and accuracy. Implement and enforce configuration control policies to manage changes to IT assets and configurations effectively. Generate reports and conduct data analysis to provide insights into IT asset utilization, performance, and compliance. Create and maintain documentation related to CMDB processes, procedures, and guidelines. Stay updated with industry best practices, technology advancements, and IT asset management trends to enhance the CMDB's capabilities. Required Skills: 4+ years of CMDB experience. Familiarity with Discovery and Service Mapping tools. Knowledgeable about CMDB data usage in various processes (e.g., Incident, Problem, Asset, Change). Excellent analytical and problem-solving skills for data integrity. Experience analyzing processes and adherence to processes. Proficient in creating reports. Strong organizational skills. Excellent collaboration, customer service, and communication abilities for effective teamwork. Desired: Prior experience working for a large enterprise. Education: Bachelor's degree in a technical field such as computer science, computer engineering, or related field preferred Keywords: information technology |
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| Fri Aug 25 01:59:00 UTC 2023 |