| Incident Manager || Dallas, TX--- Onsite at Dallas, Texas, USA |
| Email: [email protected] |
| From: Anoop Chaubey, Siri info [email protected] Reply to: [email protected] Hi, This is Anoop from Siri Info, if you are looking for job change or available in the job market so please send me your updated resume . Job Title: Incident Manager Location: Dallas, TX (Onsite from Day 1) Duration: Contract-2-Hire Job Description: ITIL Knowledge, ITIL Operational Support Analysis (preferred) Minimum 4 years of experience leading or working on a Major Incident/Incident Management team Highly motivated with strong leadership skills. Experience within the healthcare industry a plus. Proven knowledge of Service Level Management ITIL frameworks. Establish/maintain/improve Major Incident Management policies, processes, and procedures. Participate in process reviews. Monitor and coordinate with IT Teams to ensure the Major Incident Management process is followed. Responsible for Major Incident Management process hand-offs between supporting ITSM processes. Analyze incident priority with focus on business impact and urgency. Drive Major Incidents involving high priority and large-scale IT issues. Host, chair and update technical, management and war-room bridges during Major Incidents. Managing the recovery activities and communication of all Major IT incidents within customer centric SLAs. Driving IT and Business teams to restore services on a 24x7 on-call shared rostered. Deliver clear and concise communication to stakeholders. Review statistics, KPI and trend reports for use in the Major Incident Management process. Keywords: information technology Texas |
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| Fri Aug 25 04:32:00 UTC 2023 |