| Hot Position || Desktop | San Jose, CA (Onsite) 95054 at San Jose, California, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=571853&uid= Hello Hope you are doing well!! My name is Swati working as TECHNICAL RECRUITER at DIVERSE LYNX LLC I'm reaching out to you regarding this opening with our client who is looking for resources for their project. If you are interested, then Kindly share your resume at Office :732-452-1006 : ext 574 Email: [email protected] Role: Desktop Support Technician Experience: 5+ years Work Location: San jose, ca (Onsite) Contract Duties & Responsibilities Job Functions Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions. Manage and maintain mobility queue and meet SLAs for incoming tickets. Project manage software/hardware rollouts and refresh items. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels. Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory). Provide technical guidance to other members of the team. Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the companys desktop/mobility environment. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems. Perform subject matter expert duties to other support teams when needed. Develop and maintain software packages and tools used for software distribution. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Interface with third-party support and equipment vendors Primary Qualifications Excellent communication skills, interacting with AMD employees and contractors at any level. Associate degree in information technology, or related field (or equivalent experience). Minimum of 3 years of IT Desktop Support experience. Experience working in a global company. Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS. Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN. Experience working in an Active Directory environment including SCCM (SMS). Experience with Mac OS X, JAMF is a plus. Experience working with 3rd party vendors in both support and contract areas. Knowledge navigating 3rd party vendor applications ad websites. Concentrated focus on defect reduction and quality of services. Excellent customer relations and customer support skills. Thanks and Regards Swati Technical Recruiter Diverse Lynx LLC. 7324521006 : ext 574 Email: [email protected] | URL: http://www.diverselynx.com Reply Forward -- Keywords: active directory information technology California http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=571853&uid= |
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| 09:36 PM 25-Aug-23 |