| Need ($50:hr on C2C) Senior bridge manager | Phoenix at Phoenix, Arizona, USA |
| Email: [email protected] |
| From: Suresh Babu, Teamware Solutions [email protected] Reply to: [email protected] Position: Senior bridge manager Location: Phoenix JOB RESPONSIBILITIES: Bridge Manager JD Job function roles: Bridge, Scribe and Communications Management Enterprise Major Incident Management (EMIM): The mission of Enterprise Major Incident Management (EMIM) is to prevent disruptions and significantly reduce impacts to our customers. EMIM drives continuous improvements in partnership with the Technology, Business, and other Strategic partners with focus on early detection, isolation, faster circumvention of major incidents and providing real-time updates to Sr. leadership / other stake holders. Skillset Needed: Solid ability to manage, govern and drive diverse and complex major Incident bridges across different technical towers, portfolios, and applications Good experience in service management, diverse technology understanding, and awareness Ability to drive technical troubleshooting discussions towards a faster circumvention Strong verbal and written communication skills to draft high qualitative executive updates Good at situational leadership and ability to work and coordinate priorities well under pressure Key Responsibilities: Drive different enterprise level major incidents in partnership with multiple American Express Technology teams, Business partners and other Technology Vendor partners Perform timely engagement and escalation to required technical teams and leadership Review point-in-time service disruption notifications as per EMIM processes/ procedures and ensure those are timely published in a highly quality manner Effective coordination across EMIM team, Director-on-Duty (DOD), Sr. Leadership and other stake holders Ensure documentation of EMIM processes and procedures is always UpToDate Demonstrates very good thought leadership, creative problem-solving and effective decision-making skills to challenge the status quo -- Email is the best way to reach me Thanks & Regards Suresh Babu | Talent Acquisition Teamware Solutions Inc | 8951 Cypress Waters Blvd, Suite #1092, Dallas Texas 75019 | : [email protected] LinkedIn : https://www.linkedin.com/in/lorvensureshbabu/ Keywords: |
| [email protected] View all |
| Tue Aug 29 21:17:00 UTC 2023 |