| Urgent Opening for Clinical Service Desk --------------------------------------------------- || Cary, NC --------- Need Local ||-------------- || Day 1 Onsite || at Cary, North Carolina, USA |
| Email: pragyesh@intellectt.com |
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Hi, I hope you are doing well. I have urgent position of Clinical Service Desk. If you are available for this role. Please let me know and Please Share your updated resume at pragyesh@intellectt.com Role : Clinical Service Desk Location : Cary, NC ( Need Local ) Contract : Long Term Job Summary : Serve as the initial point of contact for clients via phone calls and chats, promptly addressing inquiries and requests. Possess familiarity with US healthcare processes and ITIL principles to ensure effective client interactions and align with industry best practices. Document interactions accurately in ticketing tool, escalate complex cases to next level or technical teams, collaborate with the healthcare team, and stay updated on medical trends to enhance client support processes. Ensure exceptional client experiences by displaying professionalism, patience, and a client-centric approach. Manage client interactions efficiently following established protocols, utilizing the hospital's knowledge base for relevant solutions. Should have basic service & product knowledge to identify and resolve fundamental problems Thanks & Regards, Pragyesh Kumar 517 Route 1 S Suite 1115,Iselin, NJ 08830 Intellectt Inc. https://www.intellectt.com/ E-mail: pragyesh@intellectt.com -- Keywords: information technology wtwo New Jersey North Carolina https://jobs.nvoids.com/job_details.jsp?id=588327 |
| pragyesh@intellectt.com View All |
| 09:55 PM 30-Aug-23 |