| Urgent Hiring || End User and Service Manager || Tempe AZ Or Plantation FL Or Houston TX | Hybrid| (Local Candidate) at Plantation, Florida, USA |
| Email: [email protected] |
| From: Pankaj Tiwary, Sibitalent Corp [email protected] Reply to: [email protected] Hi All, Hope you are doing well! Please find the below mentioned JD and send me relevent profile. Position Name End User and Service Manager Work Location Tempe AZ / Plantation FL / Houston TX | Hybrid| (Local Candidate) Contract Duration 6 Month (CTH) Visa Required USC, GC Mode of Interview Video Interview Job Description: Must have strong ITIL skill, Vendor Relationship Management, Project Management Committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. Dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. The Technical End User and Service Manager, working with the Head of End User Services, will be a critical member of the IT Infrastructure team and work closely with C-Level and multi-functional teams to develop processes and controls that improve efficiency, follow up corporate end user policies and IT Service management procedures, increase customer satisfaction and make user experience better. As an accomplished End User and IT Service Management responsibilities, you will oversee core business and back-office operations including: IT End User Services, IT Service Management, Application Services, IT Cybersecurity Compliance, Vendor Management. Key Responsibilities: This role is responsible for assuring integrity of End User services and meets overall IT strategy. This role will provide senior technical level of End User Engineering (operational) and follow up the global guidelines This position will have overall accountability for all technical end user support services including EU engineering, vendor management and desktop support technologies for Service centers and HQ offices Design, complete and implement technical development plans to End User Services Team based on IT Service Management framework that incorporate multiple domains and vendors Develop and implement Continual Service Improvement (CSI) plans to be in compliance with IT services and audit recommendations Ensures uninterrupted end-to-end service quality delivered based on KPI's and KRI's of industry (to internal IT customers, IT external customers) Setup and develop plans of End User Services to implement Business Continuity Management process Providing domain expertise of End User Technologies: *Follow up global End User strategy & definition of local strategies to Services (e.g. Scanner, End Point services) *Manage and develop new local end user standards based on the cybersecurity guidelines Design, implement and drive solutions to End User and IT Service Management based on Audit recommendations and global guidelines of the industry (e.g. disaster recovery, business continuity management. Skills & Qualifications: Typically requires BS/BA in related subject area and 10+ years of Technology Experience in related field or MS/MA Professional certification or similar: *Microsoft Azure Fundamentals *Microsoft Azure M365 Fundamentals *Microsoft Azure Development Associate *Microsoft Azure Security, compliance and identify fundamentals *ITIL v3 or v4, ITIL CSI Knowledge of ITIL functions (Incident Management, Change Management, Knowledge base and Problems Management, IT Asset and License Management, Service Level Management) Experience with SRE - Site Reliability Engineering practices and development services Strong knowledge implementing IT Security hardening processes into End User environments Skilled in communicating conceptual and technical information both verbally (on phone, one-on-one, to groups) and writing (reports & presentations) to various audiences (work group team, management, sr leadership) Basic project management/networking abilities bringing together groups from different areas of the business Requires compelling team leadership of direct and indirect reports and professional, collaborative approach with vendor-partners to ensure accountability and performance Hybrid Work Schedule 50% in office Thanks and Regards// Pankaj Tiwary Technical Recruiter Email : [email protected] Web: www.sibitalent.com\\ Keywords: cprogramm business analyst information technology green card microsoft Arizona Florida Massachusetts Texas |
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| Thu Aug 31 00:03:00 UTC 2023 |