| Clinical Service Desk Rep || Cary, NC(Onsite) at Cary, North Carolina, USA |
| Email: [email protected] |
| Greetings from ICONIC Infosys Inc !! ICONIC Infosys Inc is an IT Development & IT Staffing firm with more than a decade of experience in providing IT Staffing Solutions & Services. Our expertise is in sourcing and deploying highly skilled IT Specialists into mainstream and niche technologies to meet clients Temporary, Permanent & SOW project needs. Role : Clinical Service Desk Rep Location: Cary, NC(Onsite) Duration: Long term Job Description - Serve as the initial point of contact for clients via phone calls and chats, promptly addressing inquiries and requests. Possess familiarity with US healthcare processes and ITIL principles to ensure effective client interactions and align with industry best practices. Document interactions accurately in ticketing tool, escalate complex cases to next level or technical teams, collaborate with the healthcare team, and stay updated on medical trends to enhance client support processes. Ensure exceptional client experiences by displaying professionalism, patience, and a client-centric approach. Manage client interactions efficiently following established protocols, utilizing the hospital's knowledge base for relevant solutions. Should have basic service & product knowledge to identify and resolve fundamental problems Best Regards, Sai Krishna Technical Recruiter Email: [email protected] www.iconicinfosys.com -- Keywords: information technology North Carolina |
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| Thu Aug 31 01:23:00 UTC 2023 |