| Hybrid Technical Writer :: Pensacola, Florida at Pensacola, Florida, USA |
| Email: [email protected] |
| From: Abhishek kumar singh, Tek Inspirations [email protected] Reply to: [email protected] Position: Technical Writer Location: Hybrid (Pensacola, Florida) Duration: 6+ months Visa: USC / GC / GCEAD / TN Interview: Skype We will not accept a Right to Represent that is not signed by the candidate. The signature cannot be typed in. The candidate will need to use DocuSign, printer/scanner are any other application. The Network Operations Technical Writer will support the team by providing procedural documentation and training for the Network Operations team. Responsibilities Create and maintain clear, concise response procedures that contribute to no perceived downtime for the Network Operations team Work collaboratively with support teams and management to implement process improvements Interview engineers and/or support teams to obtain workflow, processes, or other technical information Research, analyze and document processes and procedures for related teams outside of Network Operations Research, gather, and synthesize data to present conclusions and recommendations to management and/or team members Represent the Network Operations team project implementation meetings and other meetings as requested by Leadership. Execute daily ad hoc tasks and lead small projects as needed Implement and coordinate knowledge management activities/processes to include content analysis, document management, data capture, portals and customer reporting Design, develop, and implement technical documents including electronic training, user manuals, help documents and tutorials Compile information requirements, objectives, functions and features Gather technical information, prepare written text, and coordinate layout and manual organization Integrate information from functions throughout the organization to facilitate access, sharing and dissemination of information with team members, internal business partners and stakeholders Leverage information sharing portals to share information with staff and stakeholders Train and educate front-end users on knowledge management tools and content availability Create and monitor key performance indicators as a measure of documentation efficacy and relevance Perform other duties as assigned or appropriate Gather technical information, prepare written text, and coordinate layout and manual organization Leverage information sharing portals to share information with staff and stakeholders Train and educate front-end users on knowledge management tools and content availability Qualifications Significant experience researching, compiling, and documenting data, business processes, and workflow Significant experience in developing technical documentation Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals Expert skill capturing and translating technical processes and requirements into easily understood terms Expert verbal and written communication skills Advanced research, analytical, and problem solving skills Advanced organizational, planning and time management skills Advances skill in producing desired results and achieving goals and objectives Advanced verbal and written communication skills with high attention to detail Advanced skill communicating complex technical concepts to non-technical audiences Advanced skill identifying and analyzing technical requirements and recommending solutions Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Advanced skill working with all levels of management, supervisors, stakeholders and vendors Experience creating/editing presentations using software or other types of material/media Effective skill supporting a global 24/7, member/customer focused services operation Ability to work independently and as part of a team - Advances skill in producing desired results and achieving goals and objectives Desired Experience in structured knowledge transfer activities Desired Experience creating and maintaining SharePoint applications/pages Desired Bachelors Degree in English, Information Systems, Engineering, related technical field, or equivalent work experience Thanks & Regards .. Abhishek Singh Technical Recruiter Desk: 4697760536 [email protected] Keywords: active directory green card trade national Tennessee |
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| Thu Aug 31 19:40:00 UTC 2023 |