| MI Local :: Sr. SDI (Customer Service) with CALL CENTER exp. :: No H1B or CPT at Farmington Hills, Michigan, USA |
| Email: [email protected] |
| From: Anamika, RCI [email protected] Reply to: [email protected] Role: Senior SDI (Software Design & Implement) Customer Service Location: Farmington Hills, MI / Okemos, MI [ 2 days onsite/ week] Contract: 6+ months Visa - No H1B or CPT One (1) new opening for Customer Service Feature Team This position is a very unique skillset to support our Call Center applications Qualifying Criteria Genesys Web Services IVR applications Integrations Job Requirement Minimum of 7 years experience in the items listed below : Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems Strong understanding of contact center operation, including key metrkforce management needs; as well as experience with management and development of speech recognition systems and grammars. Note : The priority would be working with web services and integrating them with IVR applications. Position is a backfill due to needing someone that can work in a hybrid situation Keywords: Michigan |
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| Fri Sep 01 20:38:00 UTC 2023 |