| Looking for Senior SDI (Customer Service)===Hybrid_Farmington Hills or Okemos, MI at Okemos, Michigan, USA |
| Email: [email protected] |
| From: Prakash Singh, RCI [email protected] Reply to: [email protected] Role: Senior SDI (software design and implement) Customer Service Contract: 6 month possible extension Location: Hybrid two days onsite either Farmington Hills, MI or Okemos, MI No H1 CPT One (1) new opening for Customer Service Feature Team This position is a very unique skillset to support our Call Center applications. Qualifying Criteria Genesys Web Services IVR applications Integrations Job requirement Minimum of 7 years experience in the items listed below: Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems Strong understanding of contact center operation, including key metrkforce management needs; as well as experience with management and development of speech recognition systems and grammars. Note: The priority would be working with web services and integrating them with IVR applications. Position is a backfill due to needing someone that can work in a hybrid situation Keywords: Michigan |
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| Fri Sep 01 21:29:00 UTC 2023 |