| Incident Manager --- 100% Remote --- USC only at Remote, Remote, USA |
| Email: [email protected] |
| From: Akhilesh Kushwaha, Source Infotech [email protected] Reply to: [email protected] Hi, Hope you are doing good. I have following requirement, please reply me back with profile along with rate expectation Role : Incident Manager remote Client: HTC Rate : $55-60 hr Must be a Citizen Job Description Major Incident Manager Major Incident Manager will be responsible for managing the overall P1, P2 Incident Process to ensure that Incidents are resolved as quickly as possible. The Major Incident Manager will have the following responsibilities: Coordinating Major Incident Management process in a timely manner, including monitoring and reporting of incidents. Manage and direct the MIM from identification to resolution, reviewing the proposed Resolution time for each Incident with the appropriate party, coordinating tracking efforts and updating status accordingly, and maintaining communication between all parties and Users until Incident Resolution Be aware of current Incidents in process; detect related Incidents which may be indicative of a more wide-spread problem or an impending Major Incident. Coordinate with Tier 2/3 Analysts and Managers when Incidents are escalated to those groups. Point of contact for all Major Incidents; will coordinate Incident Resolution activities between various Tiers of Analysts; coordinate communication with key stake holders Evaluate effectiveness of resolution efforts in progress, coordinate the Service Component Provider (SCP) or other vendor resolution team(s). Evaluate, monitor and direct effective resolution efforts, maintaining ownership of the process, escalating any impediment/slow down to minimize downtime, driving toward resolution Manage the MI restoration team consisting of any technical and managerial resources needed to work toward resolution. Conduct Incident reviews as necessary to provide Continual Service Improvement. Ensure Closure of Incidents, and follow-up with Users reporting Incidents as not Closed. Monitor Incidents to ensure Service Level Targets are achieved. Skills Required: 10-12+ years of IT experience with at least 5-7 years of experience in managing similar role in IT Service Management, Service Desk, Major Incident & Problem Management. Ability to manage a team in a 24X7 multi vendor environment Good problem solving skills Effective communication skills ITIL certified Thanks & Regards! Akhilesh Kushwaha Sr. IT Recruiter Source Infotech Inc. 3840 Park Avenue, Suite C-205, Edison, NJ-08820 ( : 609.934.3470 Ext. 130 Email: [email protected] : https://www.linkedin.com/in/theakhil10/ Keywords: cprogramm information technology Michigan New Jersey |
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| Tue Sep 05 21:26:00 UTC 2023 |