| Requirement || Microsoft Support Lead || Remote at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Hope you are doing well. We are looking for an Microsoft Support Lead to fill its Long-Term Contract position. If you are interested, please reach out to me on [email protected] / 7328258433 to discuss more about the position. Microsoft Support Lead Remote At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A, Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com Job Description We are seeking a skilled and dedicated Support Lead to join our team with a minimum of 10-12 years experience. The primary responsibility of this role is to lead the support team across Onsite and Offshore and provide resolution to issues reported by customers and ensure seamless operations of daily activities. This role will own ensuring SLAs as per the customer expectations and be the single point of contact for the customer. Key Responsibilities Resolve issues or incidents reported by the customer Conduct Root Cause Analysis of Issues and plan to provide permanent resolution of issues based on team capacity and align with the stakeholders Assess any new enhancement request, prioritize and plan based on team capacity and align with the stakeholders Own and ensure customer SLA Ensure all compliance activities are performed as per the customer expectation Ensure team is performing and delivering as per the project need and customer expectation Conduct meetings with customer and internal teams as needed 8. Reduce distractions for team members so they can efficiently complete the work at hand Perform and lead Upgrade activities as per the customer needs and resolve any blocker as needed Be the single point of contact for communication for the customer Be ready to be on call for off hours based on a pre-defied roster and also ready to attend to unplanned call of duty at off hours Plan, align and publish the team on call roster and mitigate any risks Must have experience in Production support Work with Cross functional teams to resolve Ability to simplify an issue and resolve ambiguity Need to be able to communicate effectively and efficiently both verbally and written Work in an ambiguous environment to determine the right Point of contact to get the information to solve an issue Lead the team and implement policies, procedures, and best practices to optimize the operations Provide weekly status report of the progress to the customer and stakeholders Required Qualifications Bachelors degree in information technology, Computer Science, or a related field. Proven experience in providing Production support Experience in retail domain is a plus Hands on experience in following technical skills X++ Postman SQL C#/.NET ADLS (Azure Data Lake Storage) Synapse Azure Functions Data Factory AppInsights Retail Domain Hand on experience in debugging technical issues Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues effectively. Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users. Ability to work independently, prioritize tasks, and manage time effectively. -- Keywords: csharp information technology |
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| Tue Sep 05 22:19:00 UTC 2023 |