| AMAZON CONNECT SOLUTION ARCHITECT || Location: This is a HYBRID ATL GA US BASED at Remote, Remote, USA |
| Email: [email protected] |
| From: Ishavdeep Singh, Cloud Think Technologies [email protected] Reply to: [email protected] Moi: Video Required Qualifications: At least five years of IT experience in customer service technologies, including Contact center cloud-based Products, solution design, and implementation. Hands-on experience in Experience in functional design for contact center solutions. Experience helping customers build business cases. Experience should include people and team management, enterprise architecture, and technical leadership. Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture, and sales support. Experience providing digital experience, business automation solutions, and contact center technologies. Successful track record managing software evaluations for cloud migrations for customer service channels Experience setting up pilots and POC for solution evaluations and further migration to production solutions. Experience providing technology architecture for contact center migration from on-premise to cloud and managed several projects from a design and technology perspective. Demonstrated understanding of creating learning documents, best practices on AWS cloud solutions, and working experience with AWS professional services. Able to provide cost savings, solution optimization, and process improvement for current organization and internal business partners. Capable suggest solutions like call back and managing for a successful implementation. Experienced in leading operational automation for contact center management and monitoring. Also skilled in leading major technology transformations in contact center and AI/ML technologies. Can analyze, lead, and execute. Leadership experience in achieving platform stability, resiliency, and high availability. Excellent analytical, communication (oral & written), and interpersonal skills Should be a self-motivated person who is a quick learner, team player, and challenge-seeker. Effective leadership and project execution skills, happy to mentor and share knowledge. Preferred Qualifications: State and Local government, Banking, Insurance, and Education/e-Learning domain experience is preferred. Experience using Agile methodologies. Six Sigma yellow belt or green belt training is an advantage. A cloud certification is also a plus. Highlights: Being a Family-1st Culture, we have you covered with paid annual leave (plus bank holidays), employer-sponsored life insurance, critical illness cover, private healthcare (pre-existing conditions included), and 401K. We know the importance of health and well-being so offer you extensive retail discount offers and further reimbursement towards activities that contribute to a healthier lifestyle We offer to work remotely. We are headquartered in Dallas, Texas. We are proudly investing in your learning through various learning platforms Diversity and inclusion aren't just buzzwords. Job Type: CONTRACT HYBRID, ATL, GA US Residents only Work Location: US-Residents, US-Based- HYBRID- 3in/2 out Hybrid ATL, GA office Primary Skills AMAZON WEB SERVICES, solution architect, Enterprise Architecture, Amazon Connect Keywords: artificial intelligence machine learning information technology Georgia |
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| Fri Sep 08 20:19:00 UTC 2023 |