| JOB | L3 Desktop Support | New York City NY (Onsite) at York, New York, USA |
| Email: [email protected] |
| From: Manoj Rathee, Sunray Enterprise, Inc. [email protected] Reply to: [email protected] Hi Dear, I hope my mail finds you in good health and doing well! We currently have the JOB POSITION listed below available. Kindly go through the job description and share your latest updated RESUME, visa copy, and photo ID so that I can submit the profile to the client. Job Position :- L3 Desktop Support Location :- New York City NY (Onsite) Duration :- Long Term Job Description:- Job Responsibilities: Work directly with customers in person, via phone, via ticketing system, and email Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers Installation, configuration and troubleshooting of: Windows OS Various applications Service Now (Mandatory) Basic network connections Conference room video and audio support (Polycom, BlueJeans, Google Hangouts) Support/set up of audio visual equipment Support employee meeting setup Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems Support remote users as needed Maintain accurate asset inventory Major Accountabilities: Trouble shooting Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination Responds to all queries, triaging each in a prioritized and timely manner Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated Hardware Provides hardware support for PCs, printers, network, VoIP phones, wireless and handheld devices Coordinates with vendors and service providers for in-warranty hardware replacement and service Follows standard guidelines to install and configure new equipment and peripherals, moving, and updating equipment for regular replacement and to accommodate staff moves and changes Software Provides support for software with emphasis on Microsoft Windows and Office products in-house applications Responsible for updating and maintaining software products and applications as required Other Participates in the evaluation, piloting, testing and launch of new hardware, software and apps Participates in various IT initiatives, helpdesk/desktop projects and research assigned annually Proposes process improvements Create Help Desk/desktop communications, announcements and presentations to the company and sub groups Researches using web, manuals, publications, etc., including other IT staff and vendors to troubleshoot and answer customer questions Manages, maintains, and improves technical documentation Qualifications: Two-year or Bachelors Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment PC and Windows hardware skills, network printers and computer networks Excellent oral and written communication skills Customer service oriented, team player, good listener Hope to hear from you soon !!! Keywords: information technology golang Idaho New York |
| [email protected] View all |
| Wed Sep 13 01:53:00 UTC 2023 |