| Need of Desktop Support Analyst-Brooklyn NY (Onsite) at Brooklyn, New York, USA |
| Email: [email protected] |
| From: Shiva Kumar, Quantum Vision LLC [email protected] Reply to: [email protected] Need Locals, Nearby (No Relocation) With State/ Government Experience required Hi, Greetings! This is Shiva Kumar from Quantum Vision. I saw your resume on one of the job portals. Your resume seems to be a good match for below position. If youre looking for a new opportunity, please review the below job description and let me know at your earliest convenience if youre interested as these positions will be closed in a short time frame. Kindly confirm your interest by sending your updated resume with an expected hourly pay rate and, a convenient time for us to discuss. In case you are not available, we would appreciate if you could refer your friends/colleagues and, keep us posted when you are looking for a change. Desktop Support Analyst Brooklyn NY Client: NYC Department Long term Contract PROJECT NAME: Enterprise Solutions Management (ESM) PROJECT DESCRIPTION: The Integrated Eligibility System (IES) initiative IES is intended to help the Department of Social Services (DSS) to streamline and standardize their eligibility to better support DSS staff and improve access for applications to health and human services programs. A key component of this initiative will involve determining the integration, retirement, and modernization approach for a variety of existing DSS legacy platforms. This will include a full cataloging of key functions and capabilities of the current DSS systems, as well as a thorough analysis of both the system and operational dependencies of IES retirement/integration related decisions. Required Skills Minimum 2 Years Experience working in an IT desktop support team-based collaborative environment. Minimum 2 Years Experience providing customer service to diverse user groups, problem-solving in an organizational structured environment. Minimum 2 Years Experience supporting Microsoft Windows 10 and Office 365 in an enterprise environment. Minimum 2 Years Experience supporting MACs. Minimum 2 Years Experience working with and/or knowledge of remote desktop tools. Minimum 2 Years Experience providing support via phone, remotely, email and in-person. Minimum 2 Years Experience using a ticketing system (e.g., familiarity with Service Now). Tasks & Duties Assist with IT technical support duties. Diagnose, maintain and support systems and peripherals. Image, install and configure desktops or laptops; install software; install peripheral devices such as printers, scanners, and other hardware. Provide support for use of Smartboards and IT related equipment. Perform root cause analysis of technical issues to identify the problems source, determine possible solutions, tests and implement solutions, when necessary, escalate incidents to lead technicians or the appropriate support groups. Perform user password resets in Active Directory. Provide excellent customer-focused service to ensure customer satisfaction by providing timely response and resolution of problems. Manage individual ticket queue. Provide informative ticket updates describing steps taken through problem resolution. Contact end-user to clarify issues as needed. Conduct periodic local travel to remote sites within the five (5) boroughs of NYC as required. Able to lift up to 50 lbs Please share the below details along with 2 references Full Name Contact Number Email: Current Location along with Zip Code Work Authorization(GC/US Citizen/H1B valid up to): Highest Education (Graduate/Masters)&University & Passing year: Availability for joining the contract: Willing to Relocate: Any vacation plans in the next 3 months: Have you submitted to the client before If yes when. Availability for in person on your own expenses: Best Time to call you: Any Interviews in pipeline: Any Offers in hand: Total It Experience: Relevant Exp with Skills: Reason for change: Thank You, Shiva kumar Fax:(301) 637-3337 [email protected] http://www.quantumvision.com/ Keywords: information technology green card New York |
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| Wed Sep 13 02:23:00 UTC 2023 |