| ServiceNow Production Support and Administrator, Harford, CT or Charlotte, NC (Hybrid) at Charlotte, North Carolina, USA |
| Email: [email protected] |
| From: Yogesh Sharma, StellentIT [email protected] Reply to: [email protected] ServiceNow Production Support and Administrator Location: Harford, CT or Charlotte, NC (Hybrid) Interview: Phone + Skype Job description: Role Description: ServiceNow Administrator / Release Engineer: Responsible for platform administration, configuration, customization, and user support. Responsible for ServiceNow Code migration for all releases for ServiceNow deployments. Production Support Specialist: Primarily focused on incident management, issue resolution, monitoring and continuous improvement of the ServiceNow Platform. Admin: Platform configuration and customization based on business requirements. User support and issue resolution related to the ServiceNow applications. Assist with ServiceNow HI Support Cases ownership. Proactively monitor platform health and improvements Responsible for code migrate / Agile releases of ServiceNow deployments. Assist with upgrades / cloning. Quarterly Application Version upgrades Mid Server administration Communicate ServiceNow Changes/Upgrades/Maintenance Production Support: Incident management and troubleshooting for ServiceNow related issues. Timely response and resolution of user-reported problems Coordination with cross functional teams to address INCs and PRBs Identification of root causes and implementation of preventive measures Documentation of incident resolutions and best practices Participation in continuous improvement initiatives Assignment of Peer Review Tasks Skills: 3+ years of experience in ServiceNow platform ServiceNow experience and skillset: Platform configuration, customization, user support, HI Support, change/updates/maintenance, Incident management and troubleshooting ServiceNow ITSM ServiceNow Code migration / Agile releases of ServiceNow deployments MidServer administration Certificates: ServiceNow ITSM Keywords: Connecticut North Carolina |
| [email protected] View all |
| Wed Sep 13 04:02:00 UTC 2023 |