Home

Immediate hiring for Engagement Manager - Bellevue, WA or Silver Springs, MD at Bellevue, Washington, USA
Email: suzanne.rogers@concorditsystems.com
From:

Suzanne Rogers,

Concord IT Systems

suzanne.rogers@concorditsystems.com

Reply to:   suzanne.rogers@concorditsystems.com

Job Title: Engagement Manager

Location: Bellevue, WA or Silver Springs, MD

Duration: Long term

Responsibility:
Business Growth
Identify Opportunities to expand the current business, collect inputs from onsite and recommend strategies to explore the opportunity
Identify expansion areas with current customers and new customer groups, work with customer to try and gain them for the organization
Understand Customer technology roadmaps and give inputs to align internal IP projects and investment to ensure business growth
Support in responding to RFI, RFP, proposals by harnessing onsite information
Customer Management
Manage the Customer Relations - Map customers (supporters, detractors, fence-sitters) - understand their budget, deployment plans, decision making authority etc. Formulate engagement strategy for each key customer. Generate Customer Value Perception for each key customer and drive offshore project metrics based on this.
Working Rapport with key customers - Be the ''Go-To-Man'' for customers for projects, people, process, infrastructure etc. Single point escalation for the customer for all issues
Ensure getting CSAT feedbacks from customers for the account and projects, and ensure no surprises in feedbacks
Represent project teams in customer meetings and highlight project achievements. Be the spokesperson of organization with the customers - Speak for the organization, communicate the issues faced by the teams, discuss improvement areas in the ongoing projects - technical/process
Delivery Support
Proactive Source of information for offshore team for developments/threats/risks/opportunities at onsite, and timely advice on strategies, Risk mitigation plans
Be in sync with delivery team on project progress, status, metrics, risks and dependencies. Ensure alignment of offshore teams with customer value perceptions.
Liaison between offshore and onsite teams/Customers to resolve issues faster
Support for onsite recruitment
Sales Support
Support Sales teams from technical side in discussions with customers
Onsite team management
People management for organizations onsite engineers -Conduct performance appraisal of onsite engineers (Collect feedbacks from customers)
Periodic touch base with onsite engineers to understand developments in their respective groups
Support onsite team in successful execution of their project tasks, and if required liaison with customer

Qualifications
Bachelors or Master's degree in engineering or related technical field. An MBA in business management is desirable.
Professional Project Management Certification from accredited institution preferred
15 -20 years of experience in software development, testing and delivery of complex software projects in the domains of communication or media and broadcasting or networking.
Have experience in performing role which involves customer management, onsite-offshore coordination, working with offshore teams, etc
Have executed large software projects/programs which involves geographically spread teams
Strong project management credentials, demonstrated experience of leading teams
Structured Project Management experience - PMP / Agile Certifications are added advantage.
Have experience in managing customer escalations independently
Strong in communication - both written and oral - and presentation skills
Strong in negotiation and ability to get things done
Strong sense of personal accountability regarding decision-making and supervising department teams
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Managerial experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles

--

Thanks and Regards,

Suzanne Rogers

US IT Recruiter

Cell : (312) 585-2508

Desk No.: 17866280721

Email Id: suzanne.rogers@concorditsystems.com

Keywords: information technology golang Idaho Maryland Washington
https://jobs.nvoids.com/job_details.jsp?id=632873
suzanne.rogers@concorditsystems.com
View All
07:15 PM 13-Sep-23


To remove this job post send "job_kill 632873" as subject from suzanne.rogers@concorditsystems.com to usjobs@nvoids.com. Do not write anything extra in the subject line as this is a automatic system which will not work otherwise.


Your reply to suzanne.rogers@concorditsystems.com -
To       

Subject   
Message -

Your email id:

Captcha Image:
Captcha Code:


Pages not loading, taking too much time to load, server timeout or unavailable, or any other issues please contact admin at me@nvoids.com


Time Taken: 8

Location: Bellevue, Washington